Support, maintain, and optimize enterprise telecommunications and contact center environments.
The annual base salary for this position is starting from $130K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
- Administer and support Mitel-Unify OpenScape VoIP Systems
- Manage configuration, maintenance, troubleshooting, and optimization of voice infrastructure
- Monitor system performance and proactively address service degradation and outages
- Support SIP trunking, VoIP network integrations, call routing, and telephony services
- Administer and maintain OpenScape Contact Center Enterprise environments
- Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field (or equivalent experience)
- Nice to have: Experience supporting enterprise contact centers with 500+ agents
- Nice to have: Familiarity with voice security, compliance, and call recording regulations
- Nice to have: Experience performing telecom migrations, upgrades, and system integrations
- Nice to have: Knowledge of network monitoring and performance optimization tools
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