The role involves introducing course systems to clients via phone and WeChat to close contracts, helping students and parents customize English learning plans, providing service, and meeting monthly sales targets.
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Responsibilities
Introduce course systems to clients via phone and WeChat using professional scripts to facilitate signing
Help students and parents customize English learning plans and plan effectively to encourage secondary conversions
Provide good service to paid users to promote referral activities
Complete monthly sales plans and indicators
Requirements
Associate degree or above
Nice to have: Telemarketing experience in the education industry
Providing course introductions via phone or WeChat to secure contracts, helping students/parents customize study plans, and meeting monthly sales targets.
Compensation
团队80%月薪集中在10K至20K，前三个月有绩效保护。
Responsibilities
Provide course system introductions to customers via phone or WeChat using professional scripts to facilitate signing
Help students and parents customize study plans and plan reasonably for secondary conversions
Provide good service to paid users to promote referral activities
Looking for an experienced, hands-on Public Relations Manager to strengthen U.S. government and stakeholder relationships and protect HungryPanda’s reputation across media, social platforms and online communities.
Responsibilities
Government relations and public affairs: Build and maintain credible relationships with relevant U.S. government offices, regulators, industry associations, chambers of commerce and community organizations.
Track policy and public affairs issues affecting delivery platforms and prepare briefings, meetings and responses with leadership and Legal.
Crisis communications: independently lead responses to negative coverage, allegations, viral complaints, service or safety incidents and other reputational risks.
Verify facts, assess severity, recommend response timing and channels, prepare action plans and personally drive execution, escalation, and follow-up.
Cross-platform social listening and online reputation: Own monitoring and response coordination across major English- and Chinese-language channels (Instagram, TikTok, Facebook, X, YouTube, LinkedIn, Reddit, Xiaohongshu/RED, WeChat, Weibo, Douyin).
Lead the daily operations and strategy of member communication via digital platforms like Marketing Automation and WeCom to drive member acquisition, conversion, and retention.
Responsibilities
Lead daily operations and strategy of member communication via Marketing Automation and WeCom
Deliver personalized weekly member communications across touchpoints
Collaborate with Store and eCommerce teams to maximize customer value and WeChat eCommerce sales
Oversee WeCom group chat operations
Position digital platforms as a pillar of the loyalty program strategy
The Customer Care Officer is responsible for enhancing customer satisfaction and loyalty by managing customer enquiries, engagement, and relationship management activities within the Marketing team.
Responsibilities
Handle inbound customer enquiries via phone and other communication channels.
Generate monthly call lists and conduct outbound calls for service appointment bookings, campaign promotions, and customer follow-up activities.
Manage WeChat channels, identify potential customer leads, and assign to the appropriate departments for follow-up.
Maintain accurate and up-to-date records of customer interactions and activities within the CRM system and owner’s club platforms.
Conduct and analyse customer feedback and satisfaction data, develop action plans to enhance the overall customer experience.
Requirements
Diploma or above
Business Administration, Marketing, Communications, or a related discipline
Customize Chinese learning plans for students and parents, supervise teaching quality, track learning progress, handle parent communication, and manage renewals/sales.
Responsibilities
Customize Chinese learning plans for students and parents after training
Proactively supervise the quality of Chinese teachers and promote teaching improvement
Track student learning effects and solve related issues for students and parents
Communicate well with parents to understand and address their thoughts (via WeChat in Chinese)
Perform sales-related tasks (completing renewals based on student progress)
Provide course system introductions to overseas clients via phone and WeChat, customize learning plans for students and parents, provide service to encourage referrals, and meet monthly sales targets.
Responsibilities
Introduce course systems to overseas customers via phone and WeChat using professional scripts to facilitate signing
Help students and parents customize learning plans and plan them reasonably to achieve secondary conversions
Provide good service to paid users to promote referral activities
Complete monthly sales plans and targets
Requirements
Junior college degree or above
Nice to have: Education industry telemarketing experience
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