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1–2 jobs· newest first

IT Support SME
Howden Group · Manchester, United Kingdom
Hybrid · Full-time
IT Technical Customer Support Analyst
The Cigna Group · Madrid, Spain
On-site · Full-time · Associate

+10K new in the last hour

IT Support SME

Howden Group · Posted Nov 6, 2026

Manchester, England, United Kingdom
Hybrid
Full-time

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IT Technical Customer Support Analyst

The Cigna Group · Posted Nov 5, 2026

Madrid, Madrid, Spain
On-site
Full-time · Associate
2+ years

AI

Apply on careers page

Responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution in a hybrid on‑site/remote environment.

Responsibilities

Provide advanced Tier 1.5 and 2nd line support
Monitor and remediate customer experience
Communicate across teams to resolve incidents within SLA
Own knowledge base articles
Support executive users

Skills

Advanced Tier 1.5 and 2nd line support Customer experience monitoring Incident triage and resolution Knowledge management Executive user support ServiceNow Advanced network troubleshooting Advanced mobile device support Active Directory administration Windows 11 support Microsoft product support MAC OS X support Microsoft Teams Skype for Business Zoom Whatsapp Cisco Webex Condeco Crestron ITIL Best Practice Remote Support Tools Incident, Request, Problem and Change Management ITIL

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Provide technical support to onsite and remote users, install and configure end‑user devices, manage incidents and service requests via ServiceNow, and maintain user access and system health.

Responsibilities

Provide technical support to onsite and remote users
Install, configure and support end‑user devices
Manage/monitor IT Service Desk Incidents and Service Request via ServiceNow
Manage User system access for various applications
Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team

Requirements

Nice to have: ITIL Foundation certified
Nice to have: ServiceNow

Skills

Incident management Microsoft O365 Windows 11 support Active Directory Citrix Support SCCM Exchange account maintenance Networking & patching ServiceNow Windows 11 Citrix Exchange

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