This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.
Compensation
The starting pay range for this role is $79,200-$118,800.
Responsibilities
Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Systems Administrator (Director Support Technician) with active TS/SCI clearance to support an Intelligence Community customer in Springfield, VA.
Compensation
$105,000-$125,000
Responsibilities
Support end‑user devices including workstations, monitors, KVMs, printers, fax machines, scanners, secure tablets, laptops, mobile phones, VoIP devices, DVTC systems, removable media and peripherals
Fulfill installation, move, add, change, and disposal (IMACD) service requests
Troubleshoot hardware and software issues
Assist with special projects to ensure uninterrupted IT operations
Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues
Responsible for maintaining the company’s core system and associated third‑party applications to ensure efficient and secure processing of member transactions.
Compensation
Salary Range: $22.77 - $26.89/hour
Responsibilities
Monitor and execute Symitar core system and third‑party application processes and maintain associated files and databases.
Provide local and remote technical support/troubleshooting on the Symitar core system and associated applications to employees and third‑party vendors in person and by telephone, email and helpdesk.
Maintain archives of Symitar core system and associated application reports, including document indexing, retrieval and research.
Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures.
Responsible for monitoring systems, responding to alerts, providing level I/II support, managing tickets, and maintaining Active Directory and application accounts in a global WAN environment.
Responsibilities
Monitor systems and respond to alerts
Answer calls and emails at the Service Desk
Install software and troubleshoot application and network issues
Create and maintain system and application accounts
Log and dispatch incidents and support requests
Requirements
Bachelor’s degree in Computer Science or equivalent technical experience
Support production testing, failure analysis, and repair activities to ensure quality objectives and on-time delivery commitments.
Compensation
The typical base salary for this position is expected to be around $28.50/hr.
Responsibilities
Configure and prepare server systems for production testing and validation
Set up systems in designated test environments and verify readiness for execution
Perform system updates, firmware installations, and configuration verification activities
Execute system test scripts and standardized manufacturing test procedures
Monitor system performance and test execution to ensure accurate results
Requirements
Associate degree in Information Technology, Computer Systems, Electronics, or a related technical field; or certification from a technical school with equivalent work experience
Nice to have: CompTIA A+ certification
Nice to have: CompTIA Network+ certification
Nice to have: four or more years of experience supporting PC hardware, server systems, networking equipment
Nice to have: experience performing system diagnostics
Lead manufacturing test technician responsible for testing, failure analysis, repair, and continuous improvement in a fast‑paced production environment.
Compensation
The typical base salary for this position is expected to be around $23.50/hr.
Responsibilities
Configure and prepare systems for production testing and validation activities
Set up systems in test environments and ensure proper test readiness
Perform system updates, configuration verification, and validation procedures
Execute system test scripts and standardized manufacturing test processes
Perform system diagnostics, failure analysis, and repair activities
Requirements
Associate degree in Information Technology or related technical discipline
Certification from a technical school with equivalent work experience
Nice to have: CompTIA A+ certification
Nice to have: CompTIA Network+ certification
Nice to have: four or more years of PC hardware, server hardware, or networking-related experience
Lead manufacturing test technician responsible for testing, failure analysis, repair, and continuous improvement in a fast‑paced production environment.
Compensation
The typical base salary for this position is expected to be around $23.50/hr.
Responsibilities
Configure and prepare systems for production testing and validation activities
Set up systems in test environments and ensure proper test readiness
Perform system updates, configuration verification, and validation procedures
Execute system test scripts and standardized manufacturing test processes
Perform system diagnostics, failure analysis, and repair activities
Requirements
Associate degree in Information Technology or related technical discipline
Certification from a technical school with equivalent work experience
Nice to have: CompTIA A+ certification
Nice to have: CompTIA Network+ certification
Nice to have: four or more years of PC hardware, server hardware, or networking-related experience
Field Tech SupervisorNewNTT DATA Services · Chicago, US
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