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Staff Technical Support Analyst

BMC Software · Posted Nov 4, 2026

Bangalore, Karnataka, India
Hybrid
Full-time · Staff
₹2M per year

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Provide L1/L2 Service Desk and onsite End User Support in a 24/7 global support environment, combining remote Service Desk responsibilities with hands-on IT support.

Compensation

midpoint of the salary band for this role at 1,737,400 INR

Responsibilities

Provide L1/L2 support through phone, Microsoft Teams, email, chat, and BMC Smart IT / Helix.
Log, troubleshoot, resolve, and appropriately escalate incidents and service requests in line with SLAs.
Support Windows and macOS devices, Microsoft 365, Teams, Outlook, OneDrive, VPN, authentication, access, and standard business applications.
Configure, deploy, reimage, and troubleshoot Windows and Mac laptops.
Provide desk-side support for hardware, software, connectivity, endpoint, printer, and AV issues.

Skills

Service Desk Desktop Support End User Support (EUS/EUC)Windows troubleshooting macOS endpoints Microsoft 365

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