Own the day-to-day IT operations that keep our people productive and our environment secure, including onboarding, offboarding, access requests, password/MFA resets, endpoint management, and SaaS administration.
Locations (3)
Arlington, Virginia, United States
Washington, District of Columbia, United States
Maryland, United States
Responsibilities
Run onboarding and offboarding end-to-end: account provisioning, hardware setup, role changes, same-day deprovisioning, and device wipe and recovery.
Work the IT service desk queue in Jira Service Management, handling password and MFA resets, access requests, and troubleshooting within defined SLAs.
Write and maintain SOPs, runbooks, and knowledge-base articles.
Escalate security-relevant issues to the cyber team.
Administer macOS and Windows endpoints in Rippling MDM.
