Provide comprehensive support across all IT workplace services for BMG teams throughout European offices as part of the global Service Delivery team.
Responsibilities
Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta.
Manage tickets and workload effectively through ITSM tools such as Jira and Confluence, ensuring timely and user-focused updates.
Contribute to the team’s knowledge management platform by creating and maintaining processes, technical guides, and how-to documentation.
Participate in Incident, Problem, and Change Management for IT Support and Workplace services.
Collaborate on projects led by the IT Support and Workplace function.
Requirements
Bachelor’s degree in Computer Science, a related technical field, or an equivalent combination of education and practical work experience
Join a fast-paced IT support team where you'll help end users stay connected and productive. This role is ideal for someone with Help Desk or Service Desk experience who enjoys troubleshooting technical issues and providing excellent customer service.
Compensation
The pay range for this position is $18.00 - $22.00/hr.
Responsibilities
Troubleshoot hardware, software, network, and mobile device issues
Support Windows environments, Active Directory, and enterprise applications
Manage and resolve tickets through a ticketing system such as ServiceNow
Assist users with VPN, Wi-Fi, and connectivity issues
Provide support via phone, remote tools, and occasional hands-on assistance
Provide desktop support and field services in a healthcare setting, troubleshooting hardware and software issues, managing tickets, and delivering customer service.
Compensation
The pay range for this position is $18.00 - $25.00/hr.
Provide phone-based technical support for Yale users, troubleshooting hardware, software, network, and application issues.
Compensation
The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Responsibilities
Provide phone-based technical support for Yale users
Troubleshoot hardware, software, network, and application issues
Use ticketing system to log and resolve incidents
Communicate with customers to gather information and provide solutions
Provide desktop support for Windows environments, troubleshooting hardware and software issues, and delivering customer service both onsite and remotely.
Compensation
The general salary range for this position is as follows: $60,000.00 - $90,000.00
Responsibilities
Identify, troubleshoot, and resolve hardware and software problems
Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control
Utilize Service Now to log, track, and document incidents
Respond to escalated tickets and prioritize the ticket queue
Serve as a primary technical resource for a key client environment, balancing hands-on support, proactive system management, and technical leadership in an MSP environment.
Locations (2)
Peachtree Corners, Georgia, United States
Atlanta, Georgia, United States
Compensation
The reasonably expected annual base compensation range for this position is $80,000-90,000.
Responsibilities
Serve as the primary technical point of contact for a client environment, supporting ~300–400 users and acting as a trusted advisor
Manage Identity and Access across Microsoft Entra ID, including user lifecycle, permissions, and security best practices
Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and ongoing optimization
Support and manage Microsoft 365, including Teams and Exchange Online, ensuring stability and performance across the environment
Work within Azure, supporting cloud infrastructure, virtual machines, and overall environment health
IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you'll be doing a bit of everything, including end‑user support, networking, security and system administration.
Compensation
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
Responsibilities
Manage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup.
Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions.
Provide in‑person and remote AV support for meeting rooms, all‑hands, event spaces and office technology.
Support Slack and Jira‑based IT requests, triage issues, and resolve them efficiently.
Document runbooks, processes, and internal guides clearly and consistently.
Requirements
Nice to have: AI‑assisted development tools (Claude Code, Copilot)
Installation activities include site coordination, installing and removing equipment (old equipment), cable management, inventory and shipping, and coordination with project management and network engineering staff.
While not traveling, the candidate will serve as an on-site customer point of contact at the Government site, providing assistance, resolving issues, and ensuring an exceptional service experience in a large-scale Windows-based environment.
Performs hardware installation of network equipment (routers, switches, wireless access points, etc.) as per cabinet layouts.
Performs cabling and cable management (dressing and labeling) activities as per cable layout.
Racks and stacks equipment in cabinets and racks and associated cable management.
Customer Support Administrator (IT Specialist) / Installer responsible for installing network equipment at government sites, providing on‑site user support, and managing ServiceNow tickets.
Compensation
USD $65,000.00 - USD $90,000.00 /Yr.
Responsibilities
Install and remove network equipment such as routers, switches, and Wi‑Fi access points
Manage cable installation and cable management
Coordinate with project management and network engineering staff
Provide on‑site customer support and resolve issues in a Windows environment
Use ServiceNow for project activities and customer support
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