Workforce management software jobs

Workforce Management & Insights Mgr

Richemont · Posted Jul 15, 2026

Open

Grand Prairie, Texas, United States
Manager
6+ years

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Workforce Management & Insights Mgr

Richemont · Posted Jul 15, 2026

Open

Grand Prairie, Texas, United States
Manager
6+ years

Apply with Referso

Sr. Associate - Workforce Management

Genpact · Posted Sep 15, 2026

Open

Noida, Uttar Pradesh, India
Hybrid
Full-time · Associate

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This role involves monitoring and leading activities to support SLAs, managing real-time schedule alignment, optimizing breaks, and developing workforce planning strategies.

Responsibilities

Monitors and lead activities to support service level agreements
Monitors real-time agent schedule alignment
Optimize breaks the day of or day before the actual schedule
Conducts root cause analysis of SLA deviations, action plan development and resolution
Inputs daily exception request then updates schedules

Requirements

Bachelors - Commerce
Bachelors - Economics
Bachelors - Finance
Masters - Business Administration
Masters - Business Analytics

Skills

Workforce Management Agile Methodology Change Management Client Relations Collaboration Tools Critical Thinking Data Literacy

Workforce & Operations Analyst

Personify Health · Posted Nov 6, 2026

Open

Tuzla, Turkey
Associate
2+ years

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The analytical engine behind Member Services and Live Services staffing, scheduling, and performance reporting, responsible for identifying trends and flagging gaps to maintain service levels.

Responsibilities

Produce and maintain daily, weekly, and month-end business unit performance reports
Analyze and forecast staffing needs by modeling headcount requirements against engaged members, attrition, projects, and holidays
Monitor real-time service level performance and identify root causes for gaps
Build and maintain dashboards and self-service reporting infrastructure/tools for internal stakeholders
Deliver ad-hoc analysis and recommendations to Member and Live Services leadership

Requirements

Bachelor’s degree or equivalent

Skills

Analytical processes Workforce Management software Scheduling Performance tracking Reporting

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Payroll Specialist

Aston Carter · Posted Nov 6, 2026

Open

Dallas, Texas, United States
Hybrid
Contract
$26–$34 per hour

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A dedicated and detail-oriented Payroll Specialist to manage and oversee various payroll processes for over 2,000 employees including salaried and hourly staff using UKG and Workforce Management systems.

Compensation

The pay range for this position is $26.00 - $33.65/hr.

Responsibilities

Own responsibilities related to garnishments, and processing/auditing payroll to identify errors
Manage PTO/Sick time, FMLA, and workforce management systems
Review timesheets and attendance records, correcting inaccuracies
Prepare and submit necessary paperwork for tax deductions, benefits, and compensation-related data, including wages and bonuses
Oversee payroll transactions and conduct regular audits on payroll procedures and records

Skills

payroll processing workforce management software Workday UKG state and federal payroll and tax regulations Excel analytical skills

Scheduling Manager

BHI Senior Living · Posted Nov 3, 2026

Open

Cincinnati, Ohio, United States
Full-time · Manager
$58K–$60K per year
7+ years

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Develops and maintains staff schedules for the department(s) to ensure adequate coverage for all shifts while optimizing staff resources.

Compensation

Competitive wages, $58,000 to $60,000

Responsibilities

Develops and maintains staff schedules for the department(s) to ensure adequate coverage for all shifts while optimizing staff resources.
Serves as the primary point of contact for employee scheduling inquiries and adjustments.
Communicates effectively with department heads, supervisors, and staff members to address scheduling concerns and resolve conflicts promptly.
Makes appropriate adjustments to employee schedules based on resident census (PPD requirements) and other needs.
Posts schedule in advance and in accordance with departmental requirements.

Requirements

High School diploma or GED
Nice to have: UKG Pro
Nice to have: Workforce Management software

Skills

LPN staff scheduling Microsoft suite UKG Pro Workforce Management software

Systems Support Analyst

University of Arkansas for Medical Sciences (UAMS) · Posted Nov 3, 2026

Open

Little Rock, Arkansas, United States
Full-time · Mid
1+ years

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A Systems Support Analyst is responsible for providing technical support, troubleshooting computer systems, resolving software and hardware issues, and ensuring that business applications and IT systems operate efficiently.

Compensation

Commensurate with education and experience

Responsibilities

Providing technical support
Troubleshooting computer systems
Resolving software and hardware issues
Ensuring business applications operate efficiently
Monitoring system performance

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
Nice to have: Familiarity with Mitel or similar ACD phone system
Nice to have: Epic
Nice to have: Workforce management software
Nice to have: Basic application/hardware computer troubleshooting

Skills

Microsoft .Net MS SQL Oracle Mitel Epic Workforce management software

WF Coordinator - Onsite in Ft. Smith, AR.

Foundever® · Posted Nov 2, 2026

Open

Fort Smith, Arkansas, United States
On-site
$0–$19 per hour
1–2 years

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This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary.

Compensation

The base pay range for this position is up to $18.79 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Responsibilities

Prepare statistical and narrative reports and recommendations and participate in the analysis and interpretation of data as appropriate.
Collect, read, analyze, interpret, and summarize data in preparation & generation of statistical and analytical reports.
Act decisively to solve account specific/individual issues related to data generation/analysis/interpretation
Maintain collection and tracking of relevant data.
Maintain appropriate records of contacts and results daily.

Requirements

High School diploma or equivalent

Skills

Workforce management software Scheduling Data analysis Reporting

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Contact Center Traffic Analyst

Rural King · Posted Nov 2, 2026

Open

Mattoon, Illinois, United States
Entry
$40K–$46K per year
2+ years

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Workforce Management Analyst responsible for scheduling, forecasting, and real‑time operations of a contact center to maintain staffing levels and service levels.

Compensation

Min USD $40,000.00/Yr. Max USD $46,000.00/Yr.

Responsibilities

Own the end‑to‑end scheduling process for the Contact Center
Own forecasting for contact volume, average handle time, and staffing requirements
Own intraday management by monitoring real‑time queues, adherence, and service levels
Partner with Contact Center leadership to identify staffing gaps or surpluses
Analyze historical performance data to identify trends and root causes of service level misses

Skills

Microsoft Office Suite Excel workforce management software ACD/reporting systems Calabrio Verint Aspect

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Restaurant Manager

Masonic Village at Burlington · Posted Nov 2, 2026

Open

Essex, Connecticut, United States
On-site
Full-time · Mid
$70K–$75K per year
3–5 years

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Oversee daily operations of dining venues and front-of-house service teams while ensuring outstanding service, operational excellence, and resident satisfaction.

Compensation

Pay: $70,00-$75,000, commensurate with experience

Responsibilities

Oversee daily operations of dining rooms, bars, service stations, and special events
Lead, coach, and develop dining room supervisors, lead servers, bartenders, hosts, and service staff
Conduct training, performance management, and employee development initiatives
Foster a positive, accountable, and engaged team culture
Participate in recruiting, interviewing, onboarding, and retention efforts

Requirements

Associate’s degree in Hospitality Management, Restaurant Management, Business Administration, or a related field
Nice to have: high-volume restaurant management
Nice to have: senior living
Nice to have: country club
Nice to have: hotel

Skills

restaurant management hospitality food service senior living

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