The Department Manager is responsible for leading the team by example and ensuring the correct management of the space, focusing on customer relationships, sales performance and brand alignment.
Responsibilities
Cultivating a relationship with customers through an active and continuous presence on the shop floor
Communicating clearly, correctly and courteously with both clients and colleagues
Promoting the achievement of assigned targets and guiding sales operations
Supporting Store Management and HQ in organizing events and trunk shows
Ensuring high standards are maintained through correct implementation of Visual Guidelines
Assist clientele and support operational and sales needs in a retail environment.
Compensation
$15.75/hour - $18.75/hour
Responsibilities
Assist clientele and support operational and sales needs of the business
Understand the overall concept of the Lilly Pulitzer brand, including the lifestyle, the client, the merchandise, and the heritage
Demonstrate the Lilly Pulitzer selling culture and ensure client experience
Drive sales by providing an exceptional service while utilizing product knowledge, market trends, personalized outreach, and active listening/communication to clientele
Develop and maintain relationships with clients
Requirements
Nice to have: prior retail or client service experience in the fashion or retail industry
The Store Manager leads the Client Advisors to acquire brand and product awareness, representing the brand philosophy and core values in the boutique.
Responsibilities
Cultivate relationships with customers through active presence on the shop floor and guide the CA team to provide a unique service and shopping experience in line with the brand philosophy, corporate image, and communication and CRM guidelines.
Communicate clearly, correctly and courteously in mother tongue and other foreign languages with both clients and team members, actively listening and paying attention to establish mutual trust.
Guide the team in maximizing sales and performance and report missed opportunities to company management, allowing potential corrective actions to be implemented.
Provide feedback through reports related to sales trends, customer satisfaction and competitors.
Liaise with the HQ Retail Buying office to plan the best product assortment.
The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand, crafting a complete and personalized Golden total look for the clients.
Compensation
Salary Range: 25.000€ - 27.000€ RAL
Responsibilities
Assist customers in expressing their personality through ideal dream looks
Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies
Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers
Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards
Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards