Provide support with daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.
Compensation
$20.00 - $28.00 / hour
Responsibilities
Provide excellent client care and customer service
Answer and screen high volume of inbound phone calls
Manage appointments (scheduling, moving and canceling appointments)
Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
The Support Services Coordinator will be centrally located in the Naperville office but will also be responsible for site visits and training of the employees in the Hinsdale and Naper/Plainfield locations.
Serve as a primary point of contact for patients, delivering a welcoming and professional experience by helping patients understand treatment, navigate insurance, and coordinate appointments.
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals, delivering excellent service to clients and their pets.
Compensation
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
Provide comprehensive, proactive patient service from arrival through checkout, including registration, co-pay collection, scheduling, and support with MyChart enrollment.
Responsibilities
Welcome and check in patients
Collect co-pays
Complete visit preparations
Assist with kiosk use
Support patients with scheduling, pre-registration and MyChart enrollment
Greet and assist customers, schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.
Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas, obtaining correct patient demographic and insurance information, and handling financial communication.
Responsibilities
Greets customers in prompt, courteous, and helpful manner
Verifies patient information and assures that patient completes and signs appropriate paperwork
Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system
Compiles and maintains all forms and/or documents in the patient's medical record
Provide advanced clerical support to the Dermatology Clinic and Ambulatory Medicine Program, managing patient registration, appointment scheduling, provider coordination, and call handling.
Responsibilities
Register patients
Schedule and manage appointments
Coordinate provider schedules
Handle incoming calls by answering, transferring, and relaying messages
Greet and assist customers, schedule appointments, manage insurance and billing, maintain patient records, and perform preliminary testing under supervision.
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