Provide first‑line technical and administrative support to international customers via ticket system and live chat, handling networking, billing, account management and contract adjustments.
Locations (3)
Prague, Prague, Czech Republic
Mallorca, Spain
European Union
Responsibilities
Respond to customer inquiries via ticket system and live chat
Resolve basic networking, billing, account and contract issues
Collaborate with Billing and Technical Support teams
Update knowledge and upskill on products and processes
Requirements
Completed commercial or technically oriented vocational training or comparable qualification
The ideal candidate will have strong communication skills, the ability to balance project work with daily operations, and a solid understanding of the technologies supporting the enterprise IT environment.
Compensation
Compensation: 87k - 120k/y DOE
Responsibilities
Maintain the enterprise server, storage, and application environments.
Build and deploy servers to meet business unit requirements.
Coordinate with stakeholders to align their requirements with headquarters’ standard processes.
Support IT infrastructure resource planning and team management as the role evolves.
Provide day-to-day support and management of the server environment.
Requirements
Nice to have: disk storage and SAN switch configuration
Nice to have: EMC
Nice to have: NetApp
Nice to have: virtualization configuration using VMware
Diagnose, troubleshoot, and repair electronic equipment and control systems.
Install, test, and maintain electrical and electronic components used in construction equipment and support systems such as cameras, security equipment, and data networks.
Perform preventative maintenance for security, cameras, and data networks.
Read and interpret electrical schematics, wiring diagrams, and technical manuals.
Utilize testing equipment such as multimeters, network testers, and diagnostic software to identify faults.
Requirements
Associate degree in Electronics Technology, Electrical Engineering Technology, Industrial Technology, or related field; or equivalent combination of education and experience.
Entry-level cybersecurity professional responsible for monitoring, triaging, and investigating security alerts across the organization's security platforms.
Responsibilities
Monitor security alerts and incidents generated by Microsoft Defender XDR, Microsoft Sentinel, and other security tools
Perform initial triage and validation of security events
Investigate common security threats, including phishing, malware, unauthorized access attempts, and suspicious user activity
Escalate high-risk or complex incidents to senior analysts
Assist in identifying, containing, and documenting security incidents
Requirements
Nice to have: Analytical and problem-solving skills
Nice to have: strong attention to detail
Nice to have: ability to follow established procedures
Nice to have: ability to work in a fast-paced security environment
Nice to have: strong written and verbal communication skills
The Customer Engineer position is responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user’s electronic and hardware systems.
Responsibilities
Respond to operator placed service calls and perform day to day troubleshooting, repair and maintenance for equipment
Support operators, leads and managers to determine equipment issues and implement emergency repairs of equipment in a timely manner
Complete and document all scheduled maintenance of equipment as required
Manage inventory of spare parts
Repair and rebuild sub-assemblies of equipment components such as shaft, belt, feeder, and electrical assemblies
Support the daily operation of the digital billboard network, ensuring assets function consistently and reliably, providing technical support, equipment handling, and installation support.
Responsibilities
Provide technical support (phone) for digital billboard systems
Clean, test, and prepare parts for redistribution
Help package and ship equipment to field locations and other markets
Assist during the installation and maintenance of digital displays
Perform basic network troubleshooting and system support
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