- Singapore, Singapore
- On-site
- 5+ years
Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud products.
Responsibilities
- Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud products.
- Contribute to customer-facing documentation and the processes or policies that scale the mission-critical service organization as Google grows.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Analyze customer issues and advocate for their needs with cross-functional teams including product and engineering to improve the product and drive high-quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard hours or shifts.
Requirements
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- Nice to have: implementing, administering, and troubleshooting network infrastructure devices
- Nice to have: using techniques such as packet capture/packet analysis
- Nice to have: artificial packet creation
- Nice to have: load testing