The Sr. Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base within a highly technical area of Docusign's Intelligent Agreement Management platform (IAM).
Locations (12)
Germany
California, United States
Illinois, United States
Colorado, United States
Massachusetts, United States
Minnesota, United States
Show all 12 locations
Maryland, United States
New Jersey, United States
New York, United States
Washington, United States
Ohio, United States
Canada
Compensation
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Responsibilities
Provide outstanding technical support for the Docusign ecosystem and associated services
Handle escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
Own customer issues to engineering interface to resolve technical bugs and influence development roadmap
Use broad technical product expertise within Docusign ecosystem areas to help customers increase adoption
Use support tools and resources vital to get the job done, including Salesforce, Jira, Docusign proprietary logging systems, browser developer tools, internal admin console, SQL, and text analysis tooling
System Tester responsible for manual and automated testing, defect management, and test planning in an insurance environment.
Compensation
The monthly salary range for this role is between 9600 and 13000 Gross RON.
Responsibilities
Analyze functional specifications and business requirements to identify potential weaknesses, define test coverage, and develop comprehensive test plans
Maintain traceability between business requirements, test cases, test results, and reported defects
Identify and document defects in the defect management system
Verify test environments, access rights, and test data are ready before execution
Execute manual functional and non-functional tests in specific test environments
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field
Ensure quality, functionality, usability, and visual consistency of client websites and mobile applications through end-to-end testing, defect identification, and collaboration with development teams.
Responsibilities
Conduct end-to-end testing of new features, enhancements, bug fixes, and user journeys
Identify and investigate defects, edge cases, and unexpected behavior
Validate UI/UX and design accuracy against Figma designs
Perform responsive and cross-browser testing across devices and browsers
Test core website and app functionality, including navigation, forms, and interactive elements
Requirements
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or related field
Lead technical architecture and implementation for Adobe Experience Platform solutions across omnichannel customer touchpoints.
Compensation
Pay Range: $180,000 - $220,000
Responsibilities
Own the end-to-end technical architecture and implementation strategy for AEP solutions across omnichannel customer touchpoints
Lead the design of Experience Data Model (XDM) schemas, datasets, identities, namespaces, merge policies, Real-Time Customer Profile, audiences, sources, destinations, and omnichannel activation patterns
Architect and govern Adobe Experience Platform Web SDK implementations, including tags, data layers, event design, datastreams, consent handling, identity collection, personalization, Edge Network integrations, and consistency across web, mobile, and other omnichannel interaction points
Design integrations between AEP and AJO, CJA, Adobe Analytics, Adobe Target, AEM, and other Adobe or third-party platforms to enable connected, real-time omnichannel journeys, personalization, measurement, and audience activation
Partner with marketing, analytics, product, privacy, security, data engineering, channel, and application teams to convert omnichannel use cases and customer-journey objectives into extensible technical designs
Requirements
Bachelor’s degree in computer science, engineering, information systems, or a related field
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