The Guest Service Associate serves as one of the primary points of contact for families staying at Ronald McDonald House Dayton. This role supports the mission of Ronald McDonald House Charities by helping create and maintain a welcoming, home-like, and supportive environment for families with children receiving medical care at area hospitals.
Compensation
This position pays $23.00 per hour.
Responsibilities
Promote and maintain a safe, welcoming, and respectful environment for families that reflects RMHC SWO’s mission and Community Standards.
Uphold House policies and Community Standards during assigned shifts, addressing concerns as they arise and communicating issues to leadership as appropriate.
Support client communication and coordination related to cruise-based experiences, assisting clients with planning details, scheduling, and overall experience support.
Responsibilities
Communicate with clients via email and online platforms
Assist with organizing cruise-related details and timelines
Support scheduling, appointments, and client coordination
Maintain accurate and organized client information
Provide general support throughout the planning process
Provide visual monitoring and patient safety support from a central monitoring center during night shifts.
Compensation
Pay Range Minimum: $28.83 hourly
Pay Range Maximum: $41.27 hourly
Other Compensation: Evening: $1.75/hour
Night: $2.50/hour
Weekend: $2.00/hour
Responsibilities
Provide visual monitoring for safe patient observation through video/active microphone technology
Demonstrate proficiency in EPIC Monitor software, camera monitoring equipment, and communication platforms
Communicate with patients and intervene to maintain safety by verbally prompting behavior
Alert care team of unsafe activity via phone or Epic Rover application
Assist medical and nursing staff with delegated tasks such as in-person monitoring, toileting, bathing, nutrition, transportation, supply ordering, equipment setup, glucose checks, and Foley catheter removal
Requirements
High school diploma or GED
Active Nursing Assistant-Certified (CNA) with the State of Washington
Support client communication and coordination related to cruise-based experiences, assisting clients with planning details, scheduling, and overall experience support.
Responsibilities
Communicate with clients via email and online platforms
Assist with organizing cruise-related details and timelines
Support scheduling, appointments, and client coordination
Maintain accurate and organized client information
Provide general support throughout the planning process
A Remote Customer Experience Associate to support client communication, scheduling, and coordination for weddings, events, and destination experiences.
Responsibilities
Communicate with clients via email and online platforms
Support scheduling, appointments, and coordination of client timelines
Assist with organizing event and experience details
Maintain accurate and organized client records
Provide general support to ensure a seamless client experience
The Account Manager is responsible for maintaining relationships with Appcast clients, managing their advertising spend, and helping them maneuver and operate through Appcast’s software solutions and managed service offerings.
Compensation
Expected Salary Range: $57,500-$96,000
Responsibilities
Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
Own a portfolio of client accounts, gain a deep understanding of each client’s desired outcomes, and work with internal partners to drive the client’s desired KPI’s and outcomes.
Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.
Provide media and marketing research that addresses client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals.
Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews.