The Operational Service Excellence Manager will define and improve the processes, standards and ways of working used across Radiant’s Service Management, Infrastructure Operations and Data Centre Operations teams. This is a hands-on role focused on building structure from the ground up.
Responsibilities
Define consistent approach to incident, major incident, change, problem, and request management
Establish clear roles, escalation paths, customer communications and post-incident reviews
Define the service management onboarding process for new customers including runbooks, escalation matrices, contacts, service readiness checks, and go-live requirements
Create standard operating procedures and runbooks for Data Centre Operations, Infrastructure Operations, SRE, hardware installation, fault handling, RMA, and decommissioning
Define clear handoffs between L1, L2 and L3 teams, and between onsite and remote operations
This position oversees and manages the company’s compliance and internal control environment, ensuring adherence to internal policies, regulatory requirements, and accounting standards (GAAP/IFRS). The role serves as a key liaison for internal and external audits, leads risk assessments and control testing, drives remediation efforts, and supports accurate financial reporting while strengthening the company’s overall governance and compliance framework.
Locations (2)
Stratham, New Hampshire, United States
Boston, Massachusetts, United States
Compensation
Compensation: $108,264 - $140,728
Responsibilities
Designated LICS Champion for the company
Manages the implementation and continuous improvement of internal control frameworks and policies to strengthen financial controls, reduce risk of misstatement and ensure compliance with evolving regulations
Conducts periodic risk assessments of accounting and operations processes to identify compliance gaps, quantify risk exposure, and recommend prioritized remediation and process improvements
Leads testing cycles, including producing objective evidence, executing walkthroughs and control tests, documenting results in compliance tools and presenting findings to Finance Controller and audit committees
Senior Compliance Officer responsible for AML/TF, KYC, and regulatory compliance within the Corporate Banking Compliance team in Vienna.
Responsibilities
Serve as the Deputy AMLO with a focus on AML/TF, KYC and S&E
Support the Head of Compliance in developing and implementing effective compliance programs covering financial crime and regulatory risks
Support the implementation of the financial crime risk management program by drafting, maintaining, and implementing applicable local policies and procedures
Perform controls and prepare reports relating to financial crime and regulatory risks
Perform and contribute to compliance and financial crime risk assessments, including the management and monitoring of associated action plans
Legal Operations Administrator to support the Enablement capability of Legal Technology through operational, administrative, and analytical activities, including deployment, maintenance, and adoption of legal and compliance technology solutions.
Responsibilities
Provide operational and analytical support for the administration, delivery, and maintenance of Legal Technology Enablement activities.
Collect, organize, and analyze data to review procedures, identify opportunities for improvement, and support reporting requirements.
Maintain compliance, legal, and system-related documentation to ensure accuracy and accessibility.
Assist in monitoring systems and applications, identifying issues, and escalating concerns when appropriate.
Coordinate and support administrative activities required for the delivery of training programs.
Requirements
Associate's degree or Bachelor's degree in Business, Information Technology, Legal Studies, International Trade, or a related field
Nice to have: Legal, compliance, governance, risk, or regulatory technology platforms
Lead and execute environmental projects involving site investigations, remediation, demolition, and EHS compliance across global clients in the Asia Pacific region.
Responsibilities
Lead and execute environmental projects involving environmental due diligence, site investigations, remediation, demolition, and environmental compliance activities.
Conduct and manage Phase I, II, and III Environmental Site Assessments (ESAs), environmental due diligence assessments, contamination investigations, and remediation planning.
Provide EHS regulatory compliance and advisory services, supporting clients in meeting local and international requirements.
Support the development, implementation, and monitoring of EHS management systems, programs, and compliance initiatives across projects and operations.
Experience in EHS incident investigations, root cause analyses, and reporting.
Requirements
Bachelor’s or Master’s degree in Geology, Environmental Engineering, or related science (Master’s preferred)
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Responsibilities
Assume full control and accountability for the operation of the pharmacy department
Meet financial benchmarks and operating efficiencies
Maintain high standards of pharmacy practice
Provide strong, professional and strategic leadership to the pharmacy team
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Responsibilities
Provide patient counseling and medication usage reviews
Monitor patient profiles and disease management programs
Participate in community seminars and workshops
Use state‑of‑the‑art technology to support pharmacy operations
Maintain professional standards and customer relations
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