The Patient Development Representative is an inside sales role handling inbound and outbound patient calls, converting interest into booked appointments while ensuring HIPAA-compliant service.
The compensation for this role includes a base pay range of $20.59-$30.89, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
- Convert Calls to Booked Appointments
- Guides each patient through the call model: greet warmly, verify identity, understand the need, match a local provider, confirm insurance coverage, and book the appointment
- Documents call outcomes and follows all HIPAA and data-privacy requirements
- Meets or exceeds individual call-to-booking conversion and appointment-booking targets
- Uses acknowledgement statements and a warm, genuine tone to build trust and move each call toward a scheduled visit
- High School diploma or GED
- Associate's degree
- Nice to have: inside sales
- Nice to have: sales development
- Nice to have: call center
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