Lead and support the Farmers Depot Customer Service team, ensuring timely, knowledgeable and reliable service while driving continuous improvement and customer experience.
Compensation
Competitive wages. Profit sharing bonus.
Responsibilities
Provide day‑to‑day leadership, coaching and support to the Customer Service team
Establish clear departmental objectives, performance expectations and accountability
Assess team structure, workflows and operational challenges to identify improvement opportunities
Build employee capabilities through coaching, training and development
Support individual and team development
Requirements
Post‑secondary education in Business Administration or a related field
Nice to have: Experience in the agriculture industry
US Customer Service Team Leader is required to lead the team, manage KPIs, individual performances, and meet the set goals. He/she is also responsible for training, coaching, and mentoring CCRs to be successful in accomplishing quality and productivity goals.
Responsibilities
Trains, coaches, and mentors’ agents
Conducts quality audits, evaluations and determines feedback
First point of contact for escalations
Reporting and presentation to Leadership
Understand customer needs and offer solutions that align with UPS Logistics services and policies
As a Service Center Representative, you’ll be a trusted point of contact for members, customers, and their representatives. You’ll provide guidance and support related to insurance products and services, helping customers understand their options and navigate their needs with confidence.
Compensation
Salary Range:
$44,000.00 - $57,000.00
Responsibilities
Deliver caring, accurate, and responsive support across phone, email, and chat, working toward first-contact resolution whenever possible.
Analyze and resolve inquiries involving insurance coverage, policies, billing, payments, complaints, and online tools.
Complete policy updates, payment-related activities, documentation, data entry, CRM maintenance, and required customer follow-up.
Help customers understand their options and confidently use available online and self-service tools.
Collaborate with internal teams to resolve complex matters, support customer retention, and improve the customer experience.
Requirements
College diploma or university degree
Nice to have: Bilingual proficiency in English and Spanish
Nice to have: Bilingual proficiency in English and French
Nice to have: Experience in financial services environment
A friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
Responsibilities
Answer incoming customer calls, emails, and chat messages in a timely and professional manner
Provide accurate information about our products and services
Process orders, refunds, and exchanges efficiently
Identify and escalate complex issues to appropriate departments
Maintain detailed records of customer interactions and transactions
Requirements
High school diploma or equivalent
Nice to have: Previous customer service experience
Provide exceptional customer support as the first point of contact for customers, handling inquiries, resolving issues, and maintaining detailed records.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers in resolving product or service issues with empathy and efficiency.
Maintain accurate records of customer interactions and transactions.
Identify and elevate priority issues to appropriate teams or management.
Provide information about products, services, and policies to customers.
The Customer Service Supervisor leads and supports a team of Customer Service Representatives to deliver exceptional service experiences. This role is responsible for overseeing daily operations, coaching and mentoring staff, resolving escalated customer issues, and ensuring service standards and performance goals are met.
Locations (3)
Florida, United States
New York, United States
Omaha, Nebraska, United States
Responsibilities
Supervise and support Customer Service Representatives, ensuring consistent service quality
Review and evaluate employee performance; provide ongoing coaching and individual feedback
Identify training needs and conduct or coordinate training as necessary
Complete annual performance reviews
Coordinate recruiting and onboarding of new team members
Manage a large volume of customer communications through incoming calls, emails, and online, creating location accounts and setting up software services for new construction installations and closings.
Responsibilities
Create location accounts for new starts and complete location and bill-to information
Set up software services
Organize and schedule new construction installations and closings
Process closing requests and complete service orders
Assist Customer Service and Sales with incoming calls and emails
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