The Director of Customer Success owns the client relationship after the sale and is accountable for Resi's retention. This is a player-coach role setting the strategy for onboarding, support, and growing clients while leading the team.
Responsibilities
Oversee the full post-sale client lifecycle across the platform and managed services, from onboarding and ongoing support through account expansion.
Set the customer success strategy and operating model, and align it with Resi's move toward a multi-product platform-driven business.
Lead CS strategic planning: set annual and quarterly goals, priorities, and initiatives, and own the function's performance against them.
Lead, develop, and retain the CS team, with clear roles, priorities, and accountability, and shape its structure as Resi scales.
Own the CS budget across team, tools, and vendors, and tie spending decisions to department goals outcomes.
Lead end-to-end talent acquisition for business functions, partnering with senior leaders and hiring managers to source and hire senior business talent across global markets.
Locations (3)
Barcelona, Catalonia, Spain
London, England, United Kingdom
Kyiv, Ukraine
Responsibilities
Own complex and hard-to-fill roles across GTM, Brand, Finance, Marketing, People, and other business-critical functions
Act as a strategic talent advisor to senior leaders
Develop and execute creative sourcing strategies using AI and new tools
Track funnel health and use data to inform decisions
Champion structured, evidence-based hiring and support calibration sessions
Lead AI Product Strategist develops and advances product strategies that apply artificial intelligence, machine learning, automation, and data capabilities to customer-facing products and internal product-development processes.
Compensation
Compensation range for this position is $100,000 to $130,000, depending on experience.
Responsibilities
Develop AI product strategies and roadmaps that align customer needs, business objectives, technology capabilities, and organizational priorities.
Identify and evaluate opportunities to integrate artificial intelligence, machine learning, intelligent decisioning, and automation into products and product-development processes.
Lead cross-functional AI product initiatives from discovery and problem definition through prioritization, implementation, measurement, and continuous improvement.
Design and optimize multi-stage workflows that transform structured and unstructured information into usable product insights, recommendations, and business decisions.
Experience with end-to-end process automation, AI assistants, agentic workflows, multi-agent systems, classification models, platform products, APIs, developer tools, payments, financial technology, or other regulated digital ecosystems.
Requirements
Bachelor’s degree in product management, business, information systems, computer science, data science, engineering, economics, or a related field; equivalent relevant experience may be considered.
Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor — in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
Identify and drive expansion, upsell and cross-sell opportunities, and manage full renewal cycles — including forecasting and negotiation — in partnership with Sales.
The Advisor, Business Development is a specialized role in which the incumbent applies expertise across multiple customer sets, addressing diverse challenges informed by experience and guidance from senior departmental members.
Lead end-to-end enterprise payments UX strategy, aligning stakeholders and delivering accessible, AI-responsible experiences.
Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Responsibilities
Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes
Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration
Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers
Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes
Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation
To develop and implement key strategic HR objectives consistently across all functions in BAT Solomon Islands in-line with Global and Regional HR strategy, policies and programs and reinforcing the Company vision, values & ethos.
Compensation
market leading annual performance bonus (subject to eligibility)
Responsibilities
Contribute to the development and realisation of integrated business strategies and plans fully integrated with the BAT Global strategy and aligned to Regional and Global HR strategies
Provide leadership and direction to functions/departments within role responsibility as well as within Solomon Islands to ensure the efficient and effective implementation of functional strategy and plans
Develop and drive HR strategy that promotes Solomon Islands vision and mission and continually meets the needs of the organisation’s strategic plan and long-term goals
Partner with area / functional / country leadership teams in delivering on people strategy at appropriate levels
Foster an environment where people are encouraged to value continuous learning and focus on personal and team improvement
Requirements
Tertiary qualification
Nice to have: Experience in multi/above market environment
Nice to have: Graduate degree, advanced coursework, or relevant certification in product management, artificial intelligence, data science, information systems, agile product development, or responsible AI.
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