Referso Jobs

Experience troubleshooting enterprise PCs, monitors, docking stations, USB-C/Thunderbolt, graphics drivers, BIOS, firmware, and related hardware issues beyond basic rebooting or hardware replacement.
Root Cause Analysis & Issue Reproduction
Ability to reproduce technical issues, build test configurations, perform A/B and known-good vs. failing comparisons, change one variable at a time, and identify the actual root cause.
Hardware Validation & Independent Problem Solving
Experience testing and validating hardware, drivers, firmware, BIOS, and OS changes. Must be able to independently research unfamiliar problems, document findings, and verify that a fix actually resolves the issue.

Requirements

Nice to have: USB-C
Nice to have: Thunderbolt/USB4
Nice to have: DisplayPort
Nice to have: HDMI
Nice to have: multi-monitor environments

Skills

enterprise PCs monitors docking stations

Help Desk Technician III

General Dynamics Information Technology · Posted Nov 5, 2026

Open

Chicago, Illinois, United States
On-site
Full-time · Mid
$32–$44 per hour
3+ years

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Provide onsite and remote desktop support for Windows 11 laptops, desktops, printers, mobile devices, and peripherals, troubleshoot hardware, software, network, VPN, and application issues, and manage ServiceNow tickets.

Compensation

The likely hourly rate for this position is between $32.30 - $43.70.

Responsibilities

Deliver onsite and remote desktop support
Troubleshoot hardware, software, network connectivity, VPN, and application problems
Support regional operations including workstation installations and hardware upgrades
Manage ServiceNow tickets
Support onboarding and offboarding

Requirements

Technical training, relevant industry certification(s), or a degree in Information Technology or a related field
Nice to have: CompTIA A+
Nice to have: Network+
Nice to have: Security+
Nice to have: ITIL Foundation

Skills

Windows 10/11 Enterprise desktop environments Laptops, desktops, printers, docking stations, peripherals Microsoft 365

IT Intern

Flatiron Construction Corp · Posted Nov 4, 2024

Open

Los Angeles, California, United States
Internship · Intern
$25–$29 per hour

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This intern will work with the IT team providing workstation readiness, help desk support, mobile desktop setups, and asset auditing.

Compensation

USD $25.00/Hr. - USD $29.00/Hr.

Responsibilities

Ensure all office desks and conference rooms are 'meeting-ready,' including checking monitors, docking stations, and AV equipment.
Monitor the incoming ticket queue and process trouble tickets.
Perform 'white-glove' setups for new office staff, including configuring email and help with logons.
Provide phone and screen-share assistance to offsite staff, guiding them through home-office connectivity or software errors.
Maintain an organized IT storage area and perform regular audits of peripherals (keyboards, mice, adapters) to ensure the office is well-stocked.

Requirements

Currently enrolled in Information Technology or a similar program at an accredited college or university

Skills

Information Technology monitors docking stations AV equipment

IT Help Desk Manager

SolvdUS, Inc · Posted Nov 3, 2026

Open

Lenexa, Kansas, United States
On-site
Full-time · Manager
5+ years

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Seeking a technically experienced IT Help Desk Manager to lead on-site technical and hardware support operations in Lenexa, Kansas, overseeing technical support for customers and internal users across North America.

Responsibilities

Lead, manage, and develop the technical support team, providing direction, coaching, mentoring, and performance feedback.
Establish clear team priorities, responsibilities, performance expectations, and accountability standards.
Manage staffing, scheduling, and workload distribution to ensure adequate support coverage across North America.
Oversee Tier 1–3 technical support operations for customers and internal users.
Monitor support ticket queues, workload, response times, resolution times, backlog, and escalation activity.

Requirements

Nice to have: PowerShell
Nice to have: Python
Nice to have: SQL
Nice to have: AWS
Nice to have: Azure

Skills

Technical troubleshooting Leadership Hardware support Asset management Networking fundamentals

Deskside Analyst

Cincinnati Children's · Posted Nov 3, 2026

Open

Vernon Place, Ohio, United States
Full-time
$25–$31
1+ years

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Deliver exceptional service and hands‑on technical expertise that keeps clinicians, researchers, and staff connected and productive.

Compensation

*Expected Starting Pay Range $24.56 - $30.75 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Responsibilities

Support Microsoft applications and Operating Systems
Support shrink wrapped software
Support clinical and non-clinical CCHMC applications
Support device & driver setup
Troubleshoot connectivity issues on printers

Requirements

Associate's degree in related field or equivalent
Nice to have: Experience providing deskside / field support for Windows based environments
Nice to have: Working knowledge of Windows OS
Nice to have: Basic network connectivity troubleshooting
Nice to have: Experience supporting clinical or administrative end users

Skills

Windows OS Microsoft 365 applications VPN WiFi

Desktop IT Coordinator

Desktop IT Coordinator

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Display And

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Help Desk Technician III

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IT Intern

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IT Help Desk Manager

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Deskside Analyst

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Docking stations jobs

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