As an IT Support III, you’ll be a key member of Axon’s IT Support team, providing hands-on technical support across our employees, devices, applications, and workplace technology.
- Provide frontline technical support for Axon employees across Mac, Windows, Linux, mobile devices, applications, and peripherals.
- Work within the shared IT Support queue, owning assigned incidents and requests through resolution and targeting first-touch resolution whenever possible.
- Troubleshoot hardware, software, connectivity, account access, and endpoint issues using established support processes and enterprise tools.
- Escalate complex issues when necessary, providing clear documentation of the issue, troubleshooting performed, impact, and next steps.
- Monitor employee support channels and provide timely, professional responses to incoming requests in accordance with defined SLAs.
- Associate’s degree in Information Technology
- Bachelor’s degree in Computer Science
- Bachelor’s degree in a related field
- Nice to have: Multi-site or global environment experience
- Nice to have: AV technologies
