- Toronto, Ontario, Canada
- On-site
- Full-time · Associate
- CA$75K–CA$96K per year
- 3+ years
Provide AV and IT support across the University of Toronto Scarborough campus, ensuring high-quality audio-visual solutions for classes and events.
Compensation
USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915
Responsibilities
- Serve as the first point of contact for IT and AV support via email, ticketing systems, and walk up assistance
- Coordinate with tri campus teams to align stakeholder communication and ensure successful scheduling and execution of AV enabled initiatives
- Monitor live classes and events to deliver real time troubleshooting, AV setup, issue resolution, and service metric tracking
- Provide frontline troubleshooting for hardware, software, connectivity, and peripherals across Windows, macOS, iOS, and Android environments
- Support core university systems including Microsoft 365, email, VPN, printing, shared drives, Zoom and endpoint management
Requirements
- Bachelor's Degree or acceptable combination of equivalent experience
- Nice to have: Certified Technology Specialist (CTS)
- Nice to have: Extron AV
- Nice to have: Crestron