Experienced Customer Success Engineer to serve as technical backbone for critical customer accounts, advising stakeholders, resolving escalations, and driving technical enablement.
Compensation
$142,200.00 - $229,900.00/yr
Responsibilities
Guide customers through advanced platform optimization, workflow maturation, and continuous value realization to scale adoption and maximize ROI.
Resolve critical account escalations by aligning Engineering, Product Management, and Support stakeholders to deliver prompt, transparent outcomes.
Turn complex troubleshooting patterns and product nuances into repeatable playbooks, reference guides, and best-practice documentation for the broader organization.
Act as the customer’s advocate internally, partnering directly with Product and Engineering teams to feed field insights back into product strategy.
Mentor team members, lead technical enablement sessions, and foster a culture of operational excellence across the organization.
Associate Technical Consultant providing implementation, consulting, and technical expertise to clients during deployment and integration of software solutions.
Responsibilities
Work with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions and implement recommendations.
Serve as primary liaison between company and client building rapport and relationship.
Maintain notes & communication channels regarding project progress with clients & internal resources.
Convey customer feedback to product development staff.
Possess thorough knowledge of company’s products used by customers.
Requirements
Bachelor's degree in Computer Science, Finance, or related degrees.
The Security Engineer, Secure Development is responsible for establishing, leading, and enforcing security standards for all internally developed software, automation, and AI enabled solutions prior to customer delivery or internal production use.
Responsibilities
Establish and enforce secure development standards for internal applications, platforms, automation, and tooling
Perform and oversee manual and automated code reviews (static, dynamic, dependency, and supply chain analysis)
Design, develop, test, and maintain scalable software applications and services for Cisive’s enterprise platforms, collaborating across front‑end and back‑end technologies and ensuring secure, reliable solutions.
Responsibilities
Design, develop, test, and maintain scalable software applications and services.
Write clean, efficient, and well‑documented code following industry best practices.
Collaborate with product managers, QA engineers, and other developers to deliver high‑quality solutions.
Develop both front‑end and back‑end components using modern frameworks and technologies.
Build and integrate RESTful APIs and web services.
Requirements
Bachelor’s degree in Computer Science, Software Engineering, Mathematics, or a related technical field.
Functional and technical bridge between business stakeholders and the ServiceNow platform, responsible for designing, configuring, enhancing, and supporting solutions across Customer Service Management, Manufacturing Commercial Operations, and Sales and Order Management.
Responsibilities
Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
Act as a subject-matter expert and escalation point for production support
Design and support integrations between ServiceNow and other systems
Configure and enhance CSM, MCO, and SOM modules
Requirements
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Implementation Specialist – Customer Service Management (CSM)
Nice to have: ServiceNow Certified System Administrator (CSA)
Functional and technical bridge between business stakeholders and the ServiceNow platform, designing, configuring, enhancing, and supporting solutions across CSM, MCO, and SOM.
Responsibilities
Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
Design and support integrations between ServiceNow and other systems, including Salesforce, on-premise applications, and databases
Configure and enhance CSM, MCO, and SOM modules
Build custom scoped applications using Flow Designer, Workflow Studio, Business Rules, Script Includes, UI Policies, Client Scripts, UI Builder / Workspaces, and Service Portal
Requirements
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Technical Architect
IT Solutions AnalystNewTeradyne · Remote, India