Lead the development, governance, and continuous improvement of the European Business Management System.
Responsibilities
Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
Ensure key business processes are clearly documented and accessible.
Deliver monthly compliance and BMS KPI reporting to regional leadership.
Manage ISO certifications, external audits, and certification body relationships.
Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
Requirements
IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or an equivalent degree-level qualification in quality, business management, or a related discipline.
Lead the development, governance, and continuous improvement of the European Business Management System.
Responsibilities
Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
Ensure key business processes are clearly documented and accessible.
Deliver monthly compliance and BMS KPI reporting to regional leadership.
Manage ISO certifications, external audits, and certification body relationships.
Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
Requirements
IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or an equivalent degree-level qualification in quality, business management, or a related discipline.
Lead the development, governance, and continuous improvement of the European Business Management System, driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.
Responsibilities
Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
Ensure key business processes are clearly documented and accessible.
Deliver monthly compliance and BMS KPI reporting to regional leadership.
Manage ISO certifications, external audits, and certification body relationships.
Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
Requirements
IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001)
degree-level qualification in quality, business management, or a related discipline
Lead the development, governance, and continuous improvement of the European Business Management System, driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.
Responsibilities
Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
Ensure key business processes are clearly documented and accessible.
Deliver monthly compliance and BMS KPI reporting to regional leadership.
Manage ISO certifications, external audits, and certification body relationships.
Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
Requirements
IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or an equivalent degree-level qualification in quality, business management, or a related discipline.
Nice to have: Fluent in English; additional European languages
Lead and support a team of Customer Care Specialists delivering service across voice, email, social media, and online community channels.
Responsibilities
Lead, guide, and support a team of Customer Care Specialists across assigned voice and non-voice channels.
Set clear performance and behavioral expectations and reinforce accountability for attendance, schedule adherence, quality, productivity, customer experience, and compliance.
Conduct regular team huddles, one-on-one discussions, coaching sessions, and performance reviews.
Identify skill gaps and coordinate training, refresher sessions, nesting support, and performance improvement actions.
Promote collaboration, professionalism, employee engagement, and a customer-focused culture.
Provide technical assistance and support for equipment, diagnose and resolve issues, manage knowledge bases, and collaborate with cross-functional teams to ensure customer satisfaction.
Compensation
Salary range: 42.000 - 67.000 euro gross annual
Responsibilities
Provide technical assistance and support for incoming queries and issues related to equipment.
Diagnose and troubleshoot complex equipment problems.
Document all customer interactions and technical issues in the CRM system.
Support all models and model families.
Assist with customer calls, conferences, chats, emails or other communication tools.
Requirements
High School Diploma or GED
Bachelor’s degree in Engineering, Specialized Technology, or a related technical field
Transforming raw operational data into validated lessons to shape future doctrine, training, and leader development within the SOCEUR Lessons Learned Program.
Compensation
The proposed salary range for this position is: $99,300 - 208,600 USD
Responsibilities
Operational Aggregation & Trend Analysis
Identify macro-level trends, recurring friction points, and universally applicable best practices
Facilitate solutions for issues within the command's authorities
Standardize tactics, techniques, and procedures (TTPs) across subordinate groups
Draft comprehensive operational trend assessments and capability gap reports
Requirements
Graduate of a service-component Special Operations qualification course
Track-specific senior leadership PME (USASMA, WOAC/WOSC, or ILE/CGSC)
Nice to have: Special Operations Forces (SOF) experience
Nice to have: Sergeant Major (SGM/CSM/E-9)
Nice to have: Senior Chief Warrant Officer (CW3–CW5)
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