The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work and ensuring a high-level Legendary Customer Service outcome for our customers.
Compensation
$18.01 - $30.87 / hour
Responsibilities
Scheduling, directing, monitoring service work
Coordinate and follow up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service and invoicing
Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources
Requires accurate data entry of daily labor hours to ensure timely work order and payroll processing
Communicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment
Requirements
High School diploma or equivalent preferred or equivalent experience in lieu of education required
Oversight of MDS Coordinators at the facility level, coordinating and developing all resident assessments and care plans, monitoring MDS timeliness, Quality Measures, and accurate documentation for coding.
Responsibilities
Oversee MDS Coordinators at the facility level
Coordinate and develop all resident assessments and care plans
Ensure all departments are aware of duties in the plan of care
Monitor MDS for timeliness of completion and submission
Monitor Quality Measures and accurate documentation for coding
Oversight of MDS Coordinators at the facility level, coordinating and developing all resident assessments and care plans, monitoring MDS timeliness, Quality Measures, and accurate documentation for coding.
Define the roles and responsibilities of the Director of Nursing (DON). The DON is a registered nurse who oversees and supervises the care of all the residents. The DON also provides direct resident/patient care.
Responsibilities
Overall management of the entire nursing department and staffing levels.
Develop and implement nursing policies and procedures and ensure compliance.
Responsible for ensuring resident safety and that all residents are treated with utmost respect.
Develop and conduct in-services for the clinical staff.
Responsible for the recruiting, hiring and training of nursing staff.
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