Senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions.
Responsibilities
Work with Critical Account Program customers as senior technical resource
Identify sub-optimal designs and misconfigurations and consult on corrections
Work with engineering escalations teams and customers remotely or onsite to troubleshoot issues
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization
Requirements
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Nice to have: Experience with wireless networking solutions, including design, implementation, optimization, and troubleshooting of enterprise wireless networks
Senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions.
Responsibilities
Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub‑optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
Requirements
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies.
Responsibilities
Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
Requirements
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Support, maintain, troubleshoot, and optimize enterprise AV systems across multiple office locations, providing technical support for conference rooms, executive boardrooms, and collaboration technologies.
Responsibilities
Support, maintain, and troubleshoot enterprise AV systems across multiple office locations.
Diagnose and resolve audio, video, control system, and networking issues throughout the AV signal chain.
Troubleshoot microphones, speakers, amplifiers, cameras, displays, touch panels, and room control systems.
Diagnose hardware, software, and network-related AV issues.
Deliver professional support to executives and employees during meetings, presentations, and live events.
Requirements
Nice to have: AVIXA CTS Certification
Nice to have: Q-SYS Level 1 or Level 2 Certification
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