Technical Account Manager responsible for 2nd level support of enterprise PC customers in Germany, focusing on hardware, software, and network issues and driving customer success.
Responsibilities
Act as primary technical contact for assigned customers
Diagnose and resolve hardware, software, and network issues
Provide actionable technical guidance to customer IT teams
Partner with customers during new hardware deployments
Build long‑term relationships through communication and on‑site visits
Requirements
Technical degree in Computer Science or equivalent
The Service Desk Specialist is the first point of contact for end-user technical support, resolving hardware, software, network, and system issues efficiently. The role troubleshoots technology issues, manages incidents and service requests, supports remote and on-site users, and escalates complex issues when necessary.
Responsibilities
Acts as the first point of contact for user phone calls and self-service submitted support tickets to the Service Desk.
Triages and accurately documents user support issues according to defined procedures, focusing on impact and urgency.
Acts as a liaison between customers and technical escalation teams, communicating technical information in layman’s terms.
Resolves incidents with known solutions, according to support standards and defined procedures.
Regularly reviews tickets logged in the ISM platform and assigns them to the appropriate team for a timely response.
As a Lead Security Research Engineer, you will provide technical leadership for vulnerability research, exploit analysis, exposure validation, and vulnerability signature development across the Qualys security platform. You will lead initiatives to identify, validate, and prioritise security risks based on real-world exploitability, helping customers distinguish theoretical exposures from confirmed attack paths.
Responsibilities
Lead vulnerability research initiatives across operating systems, databases, enterprise applications, cloud services, container platforms, and network devices.
Research newly disclosed, N-day, and actively exploited vulnerabilities.
Lead the development of exploit-based exposure validation techniques to confirm real-world exploitability of vulnerabilities.
Review technical designs, research methodologies, and code contributions to ensure quality and consistency.
Partner with Engineering and Product teams to influence roadmap decisions and security content strategy.
Requirements
Bachelor's degree in a relevant field (or equivalent experience)
Customer Success Security Engineer responsible for implementing, monitoring, and supporting security technologies across customer environments, delivering strategic security outcomes and ensuring high-quality service delivery.
Responsibilities
Escalate and report to the Head of Security Engineering
Manage and ensure the delivery of the Customer Success service offering
Conduct operational reviews for customers
Assist in the implementation, monitoring, and support of security technologies
Provide tier 1 support for Amazon Leo’s global satellite network, diagnosing and troubleshooting network incidents, supporting deployment, monitoring performance, and developing operational tools.
Responsibilities
Respond to and escalate network-related incidents
Support deployment and onboarding of network capabilities across geographic regions
Monitor and investigate network performance
Build and enhance tools and operational procedures
Manage severity 2 and 3 tickets and attend on-call rotations
Provide technical support and leadership for field office IT services.
Compensation
The projected compensation range for this position is $80,300.00-$133,700.00.
Responsibilities
Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
Providing technical leadership on major tasks or technology assignments while directing and controlling field activities for assigned areas.
Directing and controlling field activities for assigned areas to ensure all technical requirements and project objectives are met.
Functioning as a technical expert across multiple project assignments to deliver world-class IT services and responsive customer support.
Delivering vital solutions that strengthen the IT foundation with secure, innovative, and modernized technological solutions for the USACE.
Requirements
Bachelor’s degree
Nice to have: familiarity with USACE IT environment
Zayo is seeking a Long Haul Technician to join our Field Operations team. This role is designed as a technician-first position, combining hands‑on technical skill development with proactive fiber route patrol and damage prevention responsibilities.
Compensation
Estimated base pay range for this role is $28.00 - $36.00 USD / hour
Responsibilities
Assist with fiber network activities including testing, troubleshooting, maintenance, and installations.
Perform fiber testing including use of 10G–100G test sets, OTDR traces, and Layer 1–Layer 4 validation.
Install and support fiber network components including optics, patch cords, and Network Interface Devices (NIDs).
Support fault isolation and elevate technical issues, damages, or risks to higher-level technicians.
Conduct regular patrols of long‑haul fiber routes to identify potential risks, damage, or environmental threats.
Requirements
High school diploma or equivalent
Nice to have: basic knowledge of telecommunications
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