Provide excellent customer service, manage sales and service activities, support digital migration, and ensure compliance with governance and audit requirements.
Compensation
Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)
Responsibilities
Serve customers promptly and professionally
Deliver an excellent customer experience aligned to Balanced Scorecard service standards
Achieve net profit growth through effective sales and service support
Manage the migration of customers from traditional transactions to Self‑Service and digital channels
Grow the active customer account base to expand overall client engagement
Requirements
Grade 12/NQF Level 4
NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
Senior Payroll Specialist responsible for managing payroll and benefits administration, team coordination, and service delivery in a global workforce environment.
Responsibilities
Engage and coordinate team in day-to-day service activities
Ensure team is properly resourced, trained and skilled
Adhere to internal standard processes
Manage ticket queues and SLAs using BI tools
Coordinate training on ticket management
Requirements
BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent
Nice to have: Experience working with HR and payroll data
Lead sales and customer acquisition for Loan Against Securities products, driving business growth and managing relationships with high net worth individuals and intermediaries.
Responsibilities
Acquire new customers for Loan Against Securities products through open market sourcing and relationship networks.
Generate business through existing customers, High Net Worth Individuals, affluent customers, intermediaries, and channel partners.
Build and manage relationships with IFAs, wealth managers, stock brokers, chartered accountants, and referral partners.
Achieve monthly and annual disbursement, revenue, and cross-sell targets.
Assess customer funding requirements and recommend suitable lending solutions against eligible securities.
Lead acquisition and management of customers for secured lending products against financial securities, driving business growth and ensuring compliance.
Responsibilities
Source and acquire new customers for Loan Against Securities products
Generate business through existing customers and channel partners
Build and manage relationships with IFAs, wealth managers, stock brokers, chartered accountants, and referral partners
Achieve monthly and annual disbursement, revenue, and cross-sell targets
Assess customer funding requirements and recommend suitable lending solutions
Responsible for delivering remarkable customer service by providing customers with exceptional product knowledge, efficient service and a friendly attitude; will be exposed to a variety of retail tasks related to product, customer service and merchandising.
Responsibilities
Build positive connections with customers and teammates
Share product knowledge and help customers find what they need
Maintain full, fresh, and visually appealing product displays
Stock, rotate, and merchandise product according to standards
Use technology to complete tasks efficiently and accurately
Sales Manager – Loan Against SecurityNewKotak Neo (Kotak Securities Limited) · Ahmedabad, India
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