Lead change management across Amazon Customs & Trade’s global organization
Locations (3)
Tempe, Arizona, United States
Nashville, Tennessee, United States
Arlington, Virginia, United States
Compensation
USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
Responsibilities
Develop and implement comprehensive change management frameworks spanning ACT's global operations
Drive standardization of operational procedures; partner with operations, finance, data, and product teams to build repeatable and predictable structures
Centralize communication and inform stakeholders and operations teams across geographies of operational and regulatory changes
Principal, Chief of Staff & Business Operations, Global Network Delivery
A senior individual contributor role and strategic partner to the GND Director, owning the organization's strategy narrative, goals portfolio, headcount models, and productivity cases.
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. USA, WA, Seattle - 176,900.00 - 239,400.00 USD annually
Responsibilities
Own GND's annual strategy document that sets direction for the business.
Synthesize inputs across functions into a small set of bets with clear investment rationale.
Advise leaders on which goals should be up-leveled, down-leveled, added, or cut.
Frame options and make recommendations on what to fund, delay, or stop under resource constraints.
Partner across GND to connect efforts that cut across the organization.
Requirements
Bachelor's degree in science, technology, engineering, math, business or equivalent
Senior Program Manager on the Canada Transportation team responsible for Cost to Serve strategy and execution across the Canadian delivery network.
Compensation
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being.
Responsibilities
Own Canada's overall Cost to Serve as the single point of accountability
Drive LMPP metric improvement
Own Length of Haul model validation
Deliver high-fidelity OP1, OP2, QXG, and STP input submissions
Manage linehaul HVE planning and capacity optimization
Deep understanding of cloud architecture and migration, preferably AWS and/or Microsoft Azure.
Strong knowledge of CI/CD architecture, deployment automation, release orchestration, and software delivery practices.
Hands‑on understanding of modern engineering technologies such as Git, Jenkins, GitHub Actions/Azure DevOps, Terraform, Docker, Kubernetes, and artifact repositories.
Strong knowledge of DevSecOps, secure SDLC, automated security scanning, vulnerability remediation, and security/compliance gates.
The Holiday and Contingency Planning (HCP) team coordinates Amazon's operational response to holidays, planned events and unplanned contingencies. This role owns contingency management for the Mexico network and supports programs across LATAM.
Responsibilities
Own the end-to-end holiday planning & contingency management for Mexico: plan the holiday and event calendar, assess risk, define the network response (promise, capacity and flow changes), execute it, and run post-event reviews.
Lead real-time response to unplanned disruptions such as weather, blockades and carrier or site outages. Coordinate decisions across miles and drive fast recovery.
Analyze historical event performance, including delivery experience, promise accuracy, backlog and recovery time. Turn the analysis into recommendations for senior leadership.
Build and improve the team's reporting tools, mechanisms and processes so internal and external partners get more actionable, granular data.
Drive the operating cadence: WBR/MBR inputs, goal setting, goal tracking and process improvement for HCP Mexico.
Link policies, standard operating procedures, internal controls, monitoring, and reporting with operational and compliance improvement
Develop and execute customs strategy initiatives, working cross-functionally to identify key areas of opportunity for process optimization and automation
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