Responsible for efficient scheduling of spa appointments, guest check‑in/out, retail sales assistance, and spa billing at the Arizona Biltmore spa.
Responsibilities
Demonstrate knowledge of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check‑in and check‑out procedures
Greet and welcome arriving guests
Issue lockers and other supplies for guest use
Make appointments
Handle spa billing
Requirements
Certification
Associate’s Degree or Bachelor’s Degree in hospitality or related field
Nice to have: retail sales up‑selling
Nice to have: reservation system such as Book4Time
Support the Fairmont Banff Springs Golf Course team in delivering exceptional guest experiences across various operational roles.
Compensation
Starting Rate: $18.84 per hour - $19.91 per hour, this is dependent on the position.
Responsibilities
Provide exceptional guest service while managing daily golf shop operations
Ensure the shop is well-organized, accurately process transactions, and support an outstanding guest experience
Ensure every guest and member enjoys a seamless, memorable golf experience through warm welcomes, personalized service, and expert course knowledge
Manage the first tee and on-course flow, providing guidance, maintaining pace of play, and delivering exceptional hospitality throughout the round
Create a welcoming and seamless start to each golfer’s experience by greeting guests, assisting with check-in, and providing equipment and course orientation
Requirements
Nice to have: Previous retail and/or merchandising experience is an asset
Greet guests warmly and answer questions about Elm & Good, the hotel, and the neighborhood.
Answer incoming calls, book and update reservations accurately, and manage the waitlist.
Seat guests in a way that keeps service moving and balances server sections.
Keep the host stand clean, organized, and stocked, and complete any required paperwork.
Help prepare the dining room for service. Check tables for cleanliness and proper setup, clear used dishes, and reset tables promptly for the next guests.
Requirements
Nice to have: previous customer service or hospitality experience
The Resort Worker is involved in most aspects of day to day operations of the Lodge while maintaining a high level of customer service at all times; and must be cross-trained in areas related to front desk, retail, housekeeping, groundskeeping, and food service.
Compensation
17.40 USD Hourly
Responsibilities
Perform customer service, food service, housekeeping, and other tasks as needed
Restock supplies
Accept payments and issue receipts, refunds, credit, or change due to customers accurately as necessary
Maintain clean and orderly station area; stock and maintain station area with various supplies and products
Improve continuously: Constantly assess and adapts to current practices to perform a task better, faster, or more efficiently
The Host is responsible for creating a warm and welcoming first impression for guests dining at Olive & Hay, managing reservations, coordinating seating, and supporting the service team.
Compensation
The position pays $16.90 hour
Responsibilities
Warmly greet and welcome guests upon arrival, escort them to their tables, present menus, and provide information about dining options and resort amenities.
Manage reservations, walk-ins, and waitlists while ensuring efficient seating arrangements and balanced guest distribution among servers.
Monitor table availability, guest counts, and estimated wait times, communicating updates to management and the service team.
Accommodate guest preferences, special requests, and dietary considerations whenever possible.
Answer incoming telephone calls, assist with reservations, and respond professionally to guest inquiries.
The Host/Hostess serves as the first point of contact for guests dining in the restaurant and plays a key role in creating a welcoming and memorable guest experience within a fast-paced casino environment.
Compensation
CAD $ 19.33/hr.
Responsibilities
Manage reservation system to retain guest preferences, pre-assigning seating when necessary
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
Offer a cordial farewell to every guest, thanking them for dining and inviting them back
Communicates constantly with management and service staff to ensure efficient operations
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
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