As a Hospitality All Rounder – Front Office, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers.
Responsibilities
Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions and suggesting local activities
Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Supervise daily reservations operations, lead the reservations team, and manage group blocks and inventory to ensure high service standards and support hotel revenue goals.
Responsibilities
Supervise daily reservations operations
Lead the reservations team through training and coaching
To welcome and greet guests in a warm, professional, and friendly manner, manage table reservations and guest seating arrangements, and ensure an exceptional guest experience that reflects the restaurant's service standards and brand image.
Responsibilities
Welcome and greet guests with a warm smile and professional attitude upon arrival
Manage guest seating arrangements in coordination with the service team
Handle telephone and online reservations, including confirmations and follow-ups
Respond to guest inquiries regarding the menu, prices, services, and operating hours
Manage the waiting list and communicate estimated waiting times to guests
Requirements
High school diploma or equivalent
Nice to have: Arabic fluency
Nice to have: English proficiency
Nice to have: Knowledge of reservation systems
Nice to have: Knowledge of Point of Sale (POS) systems
Support the Spa team by delivering high-quality nail services while ensuring an exceptional, luxury experience in alignment with Four Seasons service standards.
Compensation
Competitive wages and a comprehensive benefits package
Responsibilities
Perform professional nail care services based on guest preferences
Provide a warm, welcoming, and attentive experience
Keep guests informed throughout the service
Prepare, set up, maintain, and break down nail service work areas
Assist with the overall setup, breakdown, and maintenance of Spa areas
Set the vision, strategic priorities, service standards, and operating procedures for all spa treatment, reception, retail, wellness, and guest facilities; lead execution through the spa leadership team.
Responsibilities
Establish and audit elevated treatment rituals, personalized guest journeys, ambiance, cleanliness, discretion, and consistent luxury service delivery
Direct capacity planning, appointment inventory, provider schedules, treatment room utilization, service mix, and guest flow
Own complex guest escalations and service recovery
Establish performance dashboards, reservation and cancellation standards, daily controls, incident escalation, and quality assurance reviews
Lead, develop, and hold accountable the Spa Supervisor and spa team
Requirements
Bachelor’s degree in Hospitality Management, Business, Spa Management, or a related field preferred
Play a key role in the overall management of The Ritz-Carlton Tenerife, Abama Spa & Fitness Center, working closely with the Spa Manager to ensure efficient daily operations, team development and exceptional guest experiences.
Responsibilities
Support the Spa Manager in the daily and strategic management of Spa & Fitness Center operations
Oversee the smooth running of all Spa areas
Ensure an exceptional and personalised experience for every guest
Oversee reservation management, treatment schedules, therapist allocation and the effective use of available resources
Ensure the consistent implementation of guest welcome, service, follow-up and farewell procedures
Requirements
High school diploma, vocational qualification or equivalent
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