Answers incoming calls from patients, manages complaints, troubleshoots customer service problems, and provides general information to assist consumers in completing purchases online and over the phone.
Responsibilities
Receive customer input from phone, email, or web submission and create support tickets
Troubleshoot end user issues and determine Tier 1 or Tier 2 resolution
Resolve Tier 1 issues using troubleshooting resolution matrix
Gather information from customers to start case resolutions
Direct inbound service interactions to appropriate technical and sales resources
Lead and manage daily production operations at the Fermoy site, ensuring safety, quality, and efficiency while driving continuous improvement and KPI performance.
Responsibilities
Lead day-to-day production operations across sawmill and planer areas
Manage, coach and support Production Supervisors and operational teams
Establish and lead structured production meetings to review performance
Monitor and drive performance against KPIs including safety, output, schedule compliance, OEE, downtime, quality and cost
Ensure adherence to operating standards, quality requirements, housekeeping expectations and safe systems of work
Requirements
Qualification in Engineering, Operations, Manufacturing or a related discipline, or equivalent practical experience
Nice to have: experience in timber processing, sawmilling or a similar high-volume production environment
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