Lead and develop a team of Experience Cloud Specialists to drive adoption, expansion, and operational excellence for State and Local government customers.
Compensation
USD $104,000.00 - USD $135,000.00 /Yr.
Responsibilities
Lead, coach, and develop a team of Experience Cloud Specialists, Senior Experience Cloud Specialists, and Experience Cloud Operations Specialists
Establish clear performance expectations, development plans, career pathways, and accountability measures aligned with customer, platform-adoption, and revenue objectives
Create a consistent operating cadence that includes team meetings, one-on-one coaching, opportunity reviews, forecast inspection, territory planning, and strategic account discussions
Coach team members on consultative discovery, executive engagement, platform positioning, commercial strategy, opportunity qualification, and cross-functional leadership
Build and maintain onboarding, enablement, and continuous-development programs that strengthen knowledge of Granicus solutions, government operations, the GXC strategy, and platform-growth plays
Requirements
Nice to have: Experience with Salesforce and related business systems
Nice to have: Experience designing or scaling AI-enabled workflows, automation, and operational improvement initiatives
Nice to have: Change management, value-selling, consultative-selling, customer-success, solution-consulting, or leadership training or certification
Mastercard is seeking a Director, B2B Travel Acceptance Solutions to help grow Mastercard’s position in B2B travel payments by expanding acceptance, commercialization, and solution adoption across the travel ecosystem. This role sits at the intersection of business development, acceptance strategy, solution consulting, and product commercialization.
Locations (3)
London, England, United Kingdom
Madrid, Madrid, Spain
Waterloo, Ontario, Canada
Responsibilities
Drive the continued growth and strengthening of Mastercard's leadership position in B2B travel payments and acceptance solutions globally.
Build, own, and drive the global B2B Travel Acceptance Solutions strategy across merchants, acquirers, PayFacs, PSPs, issuers, program managers, GDS, travel technology platforms, airlines, hotels, OTAs, and other ecosystem participants.
Serve as the subject-matter expert for B2B travel acceptance solutions and flows, including virtual card / VCN acceptance, travel merchant needs, acquirer enablement, travel payment pain points, and Mastercard’s B2B travel value proposition.
Lead acceptance commercialization across the travel ecosystem, including travel suppliers, acquirers, PayFacs, PSPs, and other strategic channel partners.
Partner with Product teams and Customer Solutions / Solution Architects to design end-to-end, customer-centric B2B travel acceptance propositions, leveraging Mastercard capabilities across acceptance, gateway, tokenization, optimization, fraud / risk, data, and services.
