Manage and maintain enterprise server, storage, virtualization, and hybrid-cloud infrastructure, including lifecycle management, capacity planning, patching, upgrades, and performance optimization to ensure secure, reliable, and scalable technology services
Compensation
$77,655 - $97,069 (This is a W-2 employee position, not a contract or consulting role). For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.
Responsibilities
Manage and maintain enterprise server, storage, virtualization, and hybrid-cloud infrastructure, including lifecycle management, capacity planning, patching, upgrades, and performance optimization to ensure secure, reliable, and scalable technology services
Administer and support core infrastructure services and ancillary applications, including authentication and directory services, while coordinating with vendors and support partners to resolve issues and maintain service continuity
Support infrastructure projects, including system implementations, upgrades, migrations, and application deployments, while collaborating with cross-functional teams to ensure alignment with institutional requirements and technology standards
Provide technical expertise and consultation to stakeholders and staff, serving as a resource for infrastructure planning, system capabilities, technology recommendations, and operational improvements
Research, evaluate, and recommend emerging technologies and infrastructure improvements that enhance operational efficiency, security, reliability, and alignment with institutional goals
Requirements
Associate's degree (or equivalent relevant work experience or certifications)
Responsible for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using automation tools and working with long haul carriers.
Compensation
Target salary range: $95,000 - $106,000
Responsibilities
Monitor and manage Wide Area Network status
Receive support calls for connectivity issues
Perform incident management and service restoration
Provide proactive problem management and customer reporting
Lead and empower a global team of technical support engineers, driving excellence in customer experience and technical problem resolution.
Responsibilities
Lead by example — actively engage in hands‑on troubleshooting, log analysis, API debugging, and system diagnostics to guide engineers toward effective resolutions.
Mentor and develop support engineers, deepening their technical expertise and problem‑solving capabilities across PlainID’s product suite.
Drive operational excellence by refining workflows, optimizing resource allocation, and ensuring adherence to SLAs and service quality standards.
Utilize data and AI tools to identify recurring issues, automate root cause analysis, and strengthen proactive support practices.
Collaborate effectively with R&D, Professional Services, and Product teams to escalate, prioritize, and resolve complex technical challenges.
Responsible for the operation, maintenance, administration and improvement of selected infrastructure systems & platform systems.
Compensation
Leading pay and annual performance bonus for all positions
Responsibilities
Evaluate existing supported virtualization and SAN systems and design proposed systems to ensure lifecycle management of those systems including new technologies
Ensure that installation, troubleshooting, qualification & validation of infrastructure systems meets local and regulatory requirements
Collaborate with team to design, build & operate the overall Virtualization environment including storage & backup of data that meets stakeholder needs
Assist in training team members to ensure coverage & business continuity through coaching and developing their knowledge and skill set
Serve as a primary support resource of IT platforms, providing Tier 2 and 3 support as defined in support model
Requirements
Bachelor's Degree in Information Technology, Engineering, Automation, or relevant field of study
Nice to have: Associates Degree
Nice to have: High School Diploma with technical certifications
Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
Responsibilities
Lead AI-driven solution design and delivery
Apply GenAI and Agentic AI to address complex business challenges
Automate processes and integrate intelligent insights into enterprise workflows
Operations Watch Specialist delivers technical oversight and monitoring across unclassified and classified networks, managing incidents and ensuring operational readiness for senior Air Force leaders.
Locations (4)
Camp Springs, Maryland, United States
Joint Base Andrews, Maryland, United States
Joint Base Anacostia-Bolling, Maryland, United States
Maryland, United States
Compensation
Pay Range $59,150.00 - $106,925.00
Responsibilities
Monitor and manage Wide Area Network status
Receive support calls for connectivity issues
Custom Software Engineer
Accenture Infrastructure and Capital Projects, LLC · Posted Nov 3, 2026
Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
Responsibilities
Lead AI-driven solution design and delivery
Apply GenAI and Agentic AI to address complex business challenges
Automate processes and integrate intelligent insights into enterprise workflows
Operations Watch SpecialistTekSynap · US
Systems Engineer - APINovo Nordisk A/S · Clayton, US