Technical customer service jobs

As a Claims Adjudication Specialist, you will play a critical role within our Operations Department, focused on evaluating and servicing claims related to our Product and Shipping Protection plans, which are offered by over 1,000+ Merchant Partners. You’ll serve as a subject matter expert, supporting our Customer Support and Service Technician partners to ensure accurate and timely service of complex claims that require deeper investigation.

Compensation

Estimated Pay Range: $45,000 - $55,000 per year salaried*

Responsibilities

Serves as the escalation point of contact from outsourced partners, customer support teams and service technician partners.
Investigate and resolve complex claim situations, ensuring decisions align with contract terms and internal policies.
Troubleshoot delays in claims processing, ensuring timely resolutions and enhanced customer satisfaction.
Coordinate service technician dispatching and parts ordering when necessary to support claim resolution.
Resolve escalated customer issues by proposing fair resolutions within policy guidelines and clearly communicating outcomes to the customer.

Requirements

Nice to have: Active adjuster licenses

Skills

Claims management/adjudication Insurance adjusting Technical customer service

Call Center Operator _Admin Support

INTRALOT INC · Posted Nov 9, 2026

Open

Helena, Montana, United States
2+ years

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Responsibilities

Manage inbound and outbound phone calls from/to Lottery Sales Agents
Dispatch technicians as appropriate for on-site repairs
Effectively troubleshoot equipment and related issues or problems in response to inbound
Perform administrative support duties as necessary to support staff
Producing correspondence, reports, memos, and other routine office materials

Requirements

High school diploma or equivalent; some college or associate’s degree preferred
Nice to have: call tracking system

Skills

MS Office Outlook Word Excel technical customer service troubleshooting software and hardware help desk operations office procedures

Strategic Web Coordinator

S&S Activewear · Posted Nov 9, 2026

Open

Remote, Canada +1 more
Remote
Full-time
$18–$18 per hour
2+ years

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Manage order flow and serve as primary contact for web strategic customers, ensuring satisfaction and retention.

Locations (2)

Canada
United States

Compensation

Staring rate $18.00 per hour

Responsibilities

Build relationships and ensure customer satisfaction
Address customer inquiries and sales order status
Act as Voice of the Customer with internal teams
Utilize searches and dashboards to monitor order flow
Resolve order issues and offer solutions

Requirements

Post secondary education or equivalent industry related experience

Skills

Microsoft Office Decoration software

Call Center Operator

BALLY’S INTRALOT SA · Posted Nov 9, 2026

Open

Boise, Idaho, United States
On-site
Full-time · Associate

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Provide first‑level technical support for U.S. gaming industry clients, handling hardware and software issues and escalating unresolved problems.

Responsibilities

Serve as second level escalation for technical issues not resolved by Tier 1
Troubleshoot and resolve advanced technical problems related to VLTs and cash devices
Assist Tier 1 agents with real‑time technical guidance
Analyze and document incident patterns
Collaborate with field service teams, vendors, and third‑level support

Requirements

Knowledge of tracking software
Technical customer service skills

Skills

troubleshoot diagnose technical customer service analytical help desk operations tools methodologies processes

National Customer Care Representative - Bilingual

Vitalant · Posted Jul 21, 2026

Open

Remote, United States +1 more
Remote
$18–$20 per hour
2+ years

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National Customer Care Representative dedicated to making a positive difference by addressing donor inquiries and providing scheduling assistance through various channels.

Locations (2)

Phoenix, Arizona, United States
Arizona, United States

Compensation

Pay: $17.50- $20.10 per hour + Shift and bilingual premium pay opportunity

Responsibilities

Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
Identify recurring system or application issues and elevate to leadership team.
Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
Assist with donor scheduling.

Requirements

RETAIL COMPUTER TECHNICIAN

Micro Center · Posted Nov 6, 2026

Open

Saint Davids, Pennsylvania, United States
$15–$35 per hour
1+ years

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Provide in-person consultations and troubleshooting to customers at the service counter and diagnose and repair computer devices.

Compensation

starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs

Responsibilities

Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies

Requirements

High School diploma or equivalent
Nice to have: Apple certifications

Skills

CompTIA A+Apple ACMT

Technical Service Representative II (Remote)

Arthrex Raleigh-Durham · Posted Nov 6, 2026

Open

Remote, United States
Remote
Full-time · Mid
$21–$31 per hour
1–3 years

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Provide advanced technical support for Synergy product inquiries from customers and sales representatives, including troubleshooting, preventative maintenance, and product usage information.

Compensation

Salary Range: $21.00 - $31.00

Responsibilities

Keep current on administrative responsibilities such as maintaining customer and Arthrex service records
Manage clean hand-off of customer service requests to the appropriate Arthrex team
Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships
Escalate at-risk customers to the appropriate Arthrex team promptly and work closely with internal partners and the customer to define and implement corrective action plans
Demonstrate ability to communicate clearly and effectively with coworkers and customers (verbally and in writing)

Requirements

High school diploma or equivalent
Nice to have: Salesforce
Nice to have: AA degree
Nice to have: AS degree

Skills

technical customer service call center troubleshooting