Deliver swift, empathetic, top-tier technical guidance to customers through live chat, video, ticketing queues, and inbound/outbound calls
Investigate root causes by asking diagnostic questions, analyzing platform behaviors, and gathering key information to solve underlying software challenges
Resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical staff when needed
Reference internal documentation, product release guides, and troubleshooting workflows in real time while actively communicating with clients
Follow up proactively with customers to ensure their technical issues are completely resolved and their learning platforms perform flawlessly
Requirements
Nice to have: Learning Management System (LMS) familiarity
Delivering expert remote technical support and services to customers, leveraging engineering expertise to troubleshoot resolve complex issues and optimize system performance.
Responsibilities
Providing remote technical assistance for Global Multibrand Contracted Customers
Coordinate with Team Lead when liaising with customers when interactions fall outside of defined contract requirements
Manage Global customer requests who have varying levels of expertise
To be adept at fault finding on building service plant equipment and systems
Liaise with third party providers on non BEMS related problems ensuring we deliver an enhance customer service
Requirements
Bachelor’s degree from an accredited institution in a technical discipline such as mechanical engineering, science, technology, mathematics
Technical technician responsible for preventive and corrective maintenance, safety checks, machine assembly, and customer technical support for STILL equipment worldwide.
Compensation
Vencimento de acordo com o perfil (salário base + subsídio de alimentação).
Responsibilities
Perform preventive and corrective maintenance on machines
Conduct safety tests in compliance with legal requirements
Assemble new machines and deliver to customers
Provide technical and commercial advice to clients
Identify and communicate sales opportunities for services and spare parts
Lead development and growth of quality management solutions for the paper and board converting industry.
Responsibilities
Own and develop the overall automation, quality control and process optimization solution and offering portfolio for paper and board converting applications
Define and drive the technology and offering roadmap based on customer needs, market developments, and business opportunities
Coordinate development activities and collaborate closely with R&D and product organizations
Support sales teams with process expertise and solution positioning throughout the sales cycle
Monitor market trends, customer requirements, and competitor activity to identify growth opportunities and future development needs
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