Frontline customer support specialist for Diamond Sports products, handling inquiries, troubleshooting technical issues, and ensuring customer satisfaction across multiple channels.
Responsibilities
Respond promptly to customer inquiries via phone, email, alerts, or chat
Educate customers on product features, updates, and troubleshooting steps
Handle high volume of incoming support requests while maintaining response time and quality standards
Conduct proactive outreach to confirm resolution satisfaction and offer additional assistance
Assist new customers with onboarding and initial setup
Support engineering development, validation, and debug activities in a hands‑on lab environment, qualifying and improving test equipment, maintaining lab systems, and troubleshooting hardware, software, and test‑flow issues.
Compensation
$106,200 - $153,675
Responsibilities
Qualify new lab equipment and help prepare products, processes, and systems for engineering use.
Monitor tester and thermal‑system performance, investigate issues, and recommend corrective actions or equipment upgrades.
Plan and implement equipment upgrades and maintain the supporting infrastructure and applications.
Troubleshoot hardware, software, tester, and network‑environment issues; document findings and coordinate escalations.
Support engineering validation and debug across semiconductor test platforms, including Intel tester platform debug stations, Intel Burn‑in tester platforms, and Intel Hi‑volume tester and AEM handler platforms.
Requirements
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field
Nice to have: experience with semiconductor testers
Nice to have: experience with handler systems
Nice to have: experience with equivalent thermal solutions
Nice to have: experience with automated test environments
Build and run the systems that keep the team productive and information secure.
Locations (2)
Carson City, Nevada, United States
San Francisco, California, United States
Compensation
Competitive salary and meaningful early-stage equity. Your equity participation will reflect the impact and ownership this role carries. Standard benefits package including health, dental, and vision insurance.
Responsibilities
Own corporate IT, employee devices, identity and access, workplace networks, and information security
Partner with People Operations on employee onboarding and offboarding
Support engineering teams with technology needs
Configure systems, troubleshoot problems, and follow through on details
Own day-to-day technical support across devices, applications, connectivity, and collaboration tools
Assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance.
Compensation
Compensation Range: $60,000-$65,000
Other Compensation: Bonus eligible
Responsibilities
Provide hands‑on technical support by diagnosing and resolving hardware, software, and network issues
Support the setup, configuration, and maintenance of end‑user devices, including desktops, laptops, mobile devices, and peripherals
Manage service requests and incidents through the ticketing system, maintaining accurate records, clear communication, and prompt resolution
Collaborate with first‑line support and escalate complex issues to the Technology Support Lead or specialized teams as needed
Identify recurring issues and recommend proactive, long‑term solutions to improve system performance and user experience
Requirements
High school diploma or equivalent
Associate’s degree or technical certification
Nice to have: CompTIA A+
Nice to have: Microsoft Certified Desktop Support Technician (MCDST)
Provides technical support to field users and remote users for store systems such as POS, back office, PFG ordering, payroll processing, credit cards, and gift cards.
Responsibilities
Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues.
Troubleshoots software and hardware problems in stores and for remote users including issues related to systems such as POS, back office, PFG ordering, payroll processing, credit cards, gift cards, etc.
Provides a high level of customer service and utilizes any means necessary to answer questions and implement solutions.
Refers problems not within scope of expertise to appropriate resource.
Researches and troubleshoots, as requested, issues and problems encountered by other Store Support personnel.
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