As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions.
Compensation
$112,900.00 - $182,600.00/yr
Responsibilities
Trusted Advisor – Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Product Experts Collaboration – working together with product and engineering teams ensuring our customers and partners get the most out of our products
Digital First – Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Lead and maintain IBM Maximo Application Suite (MAS) across NASA centers, ensuring installation, configuration, upgrades, automation, integrations, and reporting.
The Senior Support Specialist is responsible for providing an enhanced level of insurance system support for both the TurnKey Enrollment and Billing platforms, to both internal and external clients. This individual will primarily be working with a white labeled vendor specific JavaScript scripting engine that uses C# objects (TurnKey-Selerix).
Responsibilities
Become a Selerix SME
Work and Resolve Systems Support tickets within specified timeline in Salesforce
Perform development changes to existing Billing System Integration, EDI, COBRA and Payroll reports as requested and approved
Research and resolve report bugs as identified
Provide and/or point users to resources on report inquiries or user errors as needed
Systems Engineer- FederalNewEsri · Vienna, US