Build a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience.
Locations (3)
San Francisco, California, United States
New York City, New York, United States
Seattle, Washington, United States
Compensation
Annual Salary:
$405,000—$485,000 USD
Responsibilities
Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem
Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved
Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help
Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products
Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work
Requirements
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Build and own front‑end features for AWS WorkSpaces agentic experiences, including conversational UI, onboarding flows, and A/B experimentation, using TypeScript/React on Cloudscape.
Compensation
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
Responsibilities
Build conversational and agentic wizard surfaces in TypeScript/React
Build guided onboarding and provisioning experiences
Instrument customer journey and A/B experimentation
Define front‑end contract with backend
Deliver accessible, localized, and performant experiences
Requirements
Nice to have: Agile software development methodology
Lead the development and operation of a centralized supply planning function across AWS hardware portfolio, defining strategy, MPS, inventory policies, and scaling the team.
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Responsibilities
Define and own end-to-end supply planning strategy across all hardware service lines
Build and operationalize a Master Production Schedule (MPS) that consolidates demand inputs into a single, statistically buffered signal for Global Supply Managers
Establish inventory policies—safety stock, reorder points, ABC-XYZ segmentation— with differentiated treatment for high-value, high-variability components
Drive performance against WOC targets, actualization rates, fill rates, and excess aging with clear accountability
Partner cross-functionally with Demand Planning, Finance, GSMs, Rack Integrators, and Services to align supply positioning with build plan requirements
Requirements
Bachelor's degree in Supply Chain, Business, Engineering, or a related field
Bachelor's degree or above in computer science, engineering, mathematics or equivalent
Nice to have: project management disciplines
Nice to have: program strategy
Nice to have: communication to senior leadership
Sr. Technical Infrastructure Program Manager, US West
Oversee data center build projects in the US West region, leading cross-functional and technical teams from conceptual design feasibility through requirements, budget, completed design, implementation, testing, and deployment.
Locations (2)
Seattle, Washington, United States
Hermiston, Oregon, United States
Compensation
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
Responsibilities
Lead cross-functional and technical teams from conceptual design feasibility through requirements, budget, completed design, implementation, testing, and deployment
Manage capital budgets
Eliminate non-value-add activity
Design solutions
Remove blockers
Requirements
Bachelor's degree or equivalent in a technology field
Nice to have: Data center capacity planning
Nice to have: Data center infrastructure program/project management
Nice to have: Network capacity planning
Software Development Engineer, EC2 Capacity Telemetry and Autonomous Systems
Help enterprise medical device, health technology, and diagnostics customers solve real problems by selling AWS cloud solutions and driving revenue growth.
Locations (3)
Detroit, Michigan, United States
Boston, Massachusetts, United States
Chicago, Illinois, United States
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 142,800.00 - 193,200.00 USD annually
USA, MA, Boston - 142,800.00 - 193,200.00 USD annually
USA, MI, Detroit - 142,800.00 - 193,200.00 USD annually
Responsibilities
Software Development Engineer, EC2 UltraServer Delivery Team
The Software Development Engineer II will design, build, and maintain cloud-based provisioning workflows for NVIDIA GB200/GB300 UltraServers, orchestrating complex multi-asset systems from infrastructure handoff to production delivery.
Compensation
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
Responsibilities
Design and architect solutions that are cross-functional to Manufacturing, Operations, and Program Management
Build cloud-based solutions using AWS native services for scaling infrastructure frameworks
Write high-quality, maintainable code with proper testing and code reviews
Develop and maintain the Multi-Asset Provisioning Service workflows for GB200 and GB300 UltraServer hosts
Implement automation for hardware testing, cable validation, and testing processes
Requirements
Bachelor's degree in computer science or equivalent
Nice to have: full software development life cycle
Work on Firecracker, an open source virtualization technology purpose-built for creating and managing secure, multi-tenant container and function-based services that provide serverless operational models.
Compensation
USA, NY, New York - 158,100.00 - 213,800.00 USD annually
Responsibilities
Understand customer needs and engineer new features
Own and automate operations
Contribute new ideas and methods to continuously improve quality and development efficiency
Innovate in the area of ephemeral compute platforms
Be a maintainer of the Firecracker open source project
Requirements
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Nice to have: full software development life cycle
Design, build, and maintain cloud-based provisioning workflows for NVIDIA UltraServers, orchestrating complex multi-asset systems from infrastructure handoff to production delivery.
Compensation
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
Responsibilities
Design and architect cross-functional solutions for Manufacturing, Operations, and Program Management
Build stable, logical, testable, and efficient cloud-based solutions using AWS native services
Develop and maintain Multi-Asset Provisioning Service workflows for GB200 and GB300 UltraServers
Implement automation for hardware testing, cable validation, and testing processes
Create observable systems with metrics and alarming
Requirements
Bachelor's degree in Computer Science, Engineering, Mathematics, or related field
Nice to have: Full software development life cycle
A Forward Deployed Engineer II (FDE II) embeds directly inside a strategic enterprise customer to independently design, build, deploy, and run AI-powered production systems alongside the customer's engineering team.
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
USA, CA, East Palo Alto - 165,200.00 - 223,600.00 USD annually
USA, NY, New York - 158,100.00 - 213,800.00 USD annually
USA, VA, Arlington - 143,700.00 - 194,400.00 USD annually
USA, VA, Herndon - 143,700.00 - 194,400.00 USD annually
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
Responsibilities
Embed within customer engineering teams
Build production AI applications
Own production for your workstream
Mentor and uplift
Accelerate customer adoption
Requirements
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Nice to have: AWS Services
Nice to have: AI/ML application deployment in production
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Staff Software Engineer, Support TechnologyNewAnthropic · San Francisco, US+2 more
Front-End Engineer II, AWS Agentic WorkSpaces - WorkSpaces Admin and Builder CXNewAmazon · Seattle, US