- Remote, United States
- Remote
- Full-time · Associate
- $758–$2K per week
- 2+ years
Deliver first‑class customer service and sales in a fast‑paced call center, solving customer issues and promoting Verizon products.
Compensation
The weekly wage range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $758.00 - $1,677.00.
Responsibilities
- Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
- Identifying customer needs and proactively offering our products and services.
- Contacting customers by phone or in writing concerning past due payments.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
Requirements
- Associate Degree
- Nice to have: Associate Degree
Skills
Benefits
- Health and wellness benefits
- 401(k) Savings Plan
- Paid time off
- Adoption assistance
- Tuition assistance