This entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures.
Compensation
$47,300.00 - $70,900.00 Annual
Responsibilities
Provide first-line employee support for common hardware, software, email, printing and peripheral issues
Log, categorize and prioritize support tickets, document actions taken, communicate progress to IT leadership, and confirm resolution with users
Prepare and deploy standard laptops, desktops and peripherals
Support employee onboarding, transfers and departures
Perform password resets, account unlocks and basic multifactor authentication assistance
Requirements
IT diploma
relevant coursework or equivalent hands-on experience
The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users can perform their work effectively. This involves providing in-person, hands-on support at the desktop level, including hardware and peripheral assistance.
Locations (2)
Whitby, Ontario, Canada
Durham Region, Canada
Compensation
Salary Range: 50-65K
Responsibilities
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat
Build rapport and elicit problem details from service desk customers
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Escalate incidents with accurate documentation to suitable technician, when required
Record, track, and document the service desk incident-solving process
Requirements
College diploma in computer science
University degree in computer science
Nice to have: Experience in managed services (MSP)
Nice to have: Experience in value-added reseller (VAR) environment
Nice to have: Experience in health care environment