The Customer Experience Manager is responsible for managing and improving customer journeys across the customer lifecycle, ensuring customers receive clear, effective and compliant experiences at every interaction.
Responsibilities
Mapping, documenting and managing customer journeys across key customer interactions and touchpoints.
Identifying and delivering customer experience improvements using feedback from Customer Outcomes, Service & Operations and other insight sources.
Developing lifecycle communication briefs and identifying opportunities to improve customer engagement, retention and commercial performance.
Managing customer journey communications (e.g. emails, webpages, scripts), including design, copywriting, editing and optimisation across purchase, service, and claims journeys.
Managing customer-facing product webpages, ensuring content remains accurate, effective and aligned to customer needs.
Requirements
Nice to have: Experience in B2C financial services
Nice to have: Understanding of Consumer Duty principles
Nice to have: Understanding vulnerable customer considerations
Manage day‑to‑day operations of Amazon Seller Central and Vendor Central accounts, oversee PPC campaigns, and serve as the primary client contact across multiple marketplaces.
Manage day‑to‑day operations of Amazon Seller Central and Vendor Central accounts, optimize PPC campaigns, and maintain client relationships across multiple marketplaces.
Responsibilities
Manage day‑to‑day Seller Central and Vendor Central operations across marketplaces
Forecast demand, calculate replenishment, and prevent stockouts
Identify excess inventory and recommend actions
Create and coordinate shipments to Amazon warehouses
Lead the firm’s global digital content strategy, governance, and operations across digital platforms, ensuring audience-centered, accessible, and brand-aligned content.
Locations (2)
New York, New York, United States
Philadelphia, Pennsylvania, United States
Compensation
For positions in New York, New York, the salary range for this position is: $155,500.00 - $248,725.00.
Responsibilities
Own global digital content strategy and roadmap
Translate business priorities into actionable content plans
Lead content strategy for websites, campaigns, blogs, and emerging platforms
Generate original content ideas and editorial series
Define audience, journey, and conversion strategies
Manages production, promotion, measurement, and optimization of client content and integrated campaigns for an assigned portfolio of customers.
Compensation
Life Science Connect offers a generous compensation package. In addition to a competitive salary, you'll enjoy:
Responsibilities
Build and maintain professional relationships with client contacts while managing the collection, administration, and delivery of client content programs.
Support client onboarding by gathering company information and content, establishing expectations, and explaining production procedures and best practices.
Ensure client programs launch on time, operate smoothly, and meet agreed schedules, deliverables, and service standards.
Partner with Business Development, Project Management, editorial, digital, design, sales, product, subject matter experts, and market leads to coordinate priorities and resolve issues.
Identify accounts that would benefit from additional, new, or more varied content and communicate opportunities to the appropriate stakeholders.
Manages the production, promotion, measurement, and optimization of client content and integrated campaigns for an assigned portfolio of customers.
Compensation
Life Science Connect offers a generous compensation package. In addition to a competitive salary, you'll enjoy:
Responsibilities
Build and maintain professional relationships with client contacts while managing the collection, administration, and delivery of client content programs.
Support client onboarding by gathering company information and content, establishing expectations, and explaining production procedures and best practices.
Ensure client programs launch on time, operate smoothly, and meet agreed schedules, deliverables, and service standards.
Partner with Business Development, Project Management, editorial, digital, design, sales, product, subject matter experts, and market leads to coordinate priorities and resolve issues.
Identify accounts that would benefit from additional, new, or more varied content and communicate opportunities to the appropriate stakeholders.
Requirements
Bachelor's degree in marketing, communications, journalism, business, analytics, or a related field, or equivalent practical experience.
The Senior Analyst – SEO Excellence supports the SEO Excellence team in driving consistent SEO best practices across the organization. This role focuses on helping improve how SEO, AEO, and emerging GEO initiatives are documented, measured, and scaled through reporting, audits, experimentation support, and cross-functional coordination.
Responsibilities
Support the execution of SEO best practices by helping maintain documentation, playbooks, templates, and process guides.
Work with cross-functional teams to help ensure SEO recommendations are reflected in briefs, workflows, and execution processes.
Support the team in areas related to AEO and GEO, including structured data, content formatting, and search experience optimization.
Conduct audits and analyses to identify gaps in implementation, compliance, and performance.
Assist with SEO testing and experimentation by helping track hypotheses, document test details, validate setup, and summarize results.
Requirements
Bachelor’s degree in Engineering, Marketing, or Business Analytics
Customer Experience ManagerPolicy Expert · London, United Kingdom
Amazon Account Manager - Hustler MarketingHustler Marketing · Remote, South Africa+7 more
Digital Lead (SEO, GEO, Discoverability)VML Canada (English) · Buenos Aires, Argentina
SEO Marketing AssociateFanDuel · New York City, US
Digital Content & Campaign ManagerLife Science Connect · Erie, US