Own a portfolio of merchants and be directly responsible for keeping them, growing them, and making sure they pay fairly for the value they get. This is a commercial role: retention, churn prevention and account expansion are your core goals, not a side task.
Locations (3)
Charleston, South Carolina, United States
Vilnius, Vilnius, Lithuania
Kaunas, Kaunas, Lithuania
Compensation
Competitive salary and bonus structure (starting from $80,000 USD/year)
Responsibilities
Own a portfolio of merchant accounts and be accountable for their retention, revenue and growth
Monitor account health (usage, engagement, payment and performance signals) to spot churn risk early and act before the client decides to leave
Lead save conversations with clients who want to cancel or downgrade
Identify and close expansion opportunities: plan upgrades, higher contact tiers, new channels (SMS, push) and add-on services
This is a player/coach role for an engineer-turned-manager who is serious about AI-native engineering. You will lead a team of 4–8 full-stack engineers and simultaneously operate as the team's resident expert in designing and running Claude agent teams — using coordinated AI agents as a structural force multiplier on engineering output.
Responsibilities
Lead and grow a high-performing engineering team
Design and operate Claude agent teams
Stay in the code: write production code, review PRs, debug hard problems
Set the AI velocity standard
Own delivery end to end: run sprint planning, resolve blockers, manage dependencies
The CRM Executive will support the execution of customer relationship management activities for ZALORA Members Club (ZMC) in the HKMYPHIDSG. The role focuses on encouraging membership acquisition, educating members about their benefits, increasing engagement, and supporting retention through relevant and timely customer communications.
Locations (6)
Kuala Lumpur, Kuala Lumpur, Malaysia
Singapore, Singapore
Indonesia, Indonesia
Malaysia, Malaysia
Philippines, Autonomous Region in Muslim Mindanao, Philippines
Drive customer acquisition, activation, conversion, and revenue growth across self-serve digital experiences for a rapidly expanding web data and AI ecosystem.
Responsibilities
Own and optimize the complete self-serve funnel, including signup, trial, activation, paid conversion, and customer expansion.
Lead the product roadmap for the website and application interface, defining priorities and collaborating with engineering leads, developers, and designers to deliver impactful improvements.
Turn the website into an effective customer acquisition and conversion channel by optimizing user experiences, messaging, content formats, and product narratives.
Design and implement product-led growth journeys across developer ecosystems, open-source communities, and emerging AI agent platforms.
Improve developer onboarding experiences by optimizing documentation, SDKs, code examples, and initial product interactions.
Drive customer acquisition, activation, conversion, and revenue growth across self-serve digital experiences, focusing on building scalable product-led growth strategies for a rapidly expanding web data and AI ecosystem.
Responsibilities
Own and optimize the complete self-serve funnel, including signup, trial, activation, paid conversion, and customer expansion.
Lead the product roadmap for the website and application interface, defining priorities and collaborating with engineering leads, developers, and designers to deliver impactful improvements.
Turn the website into an effective customer acquisition and conversion channel by optimizing user experiences, messaging, content formats, and product narratives.
Design and implement product-led growth journeys across developer ecosystems, open-source communities, and emerging AI agent platforms.
Improve developer onboarding experiences by optimizing documentation, SDKs, code examples, and initial product interactions.
Drive customer acquisition, activation, conversion, and revenue growth across self-serve digital experiences, focusing on building scalable product-led growth strategies for a rapidly expanding web data and AI ecosystem.
Responsibilities
Own and optimize the complete self-serve funnel, including signup, trial, activation, paid conversion, and customer expansion.
Lead the product roadmap for the website and application interface, defining priorities and collaborating with engineering leads, developers, and designers to deliver impactful improvements.
Turn the website into an effective customer acquisition and conversion channel by optimizing user experiences, messaging, content formats, and product narratives.
Design and implement product-led growth journeys across developer ecosystems, open-source communities, and emerging AI agent platforms.
Improve developer onboarding experiences by optimizing documentation, SDKs, code examples, and initial product interactions.
Own the digital customer segment, helping a large portfolio of B2B SaaS clients stay engaged, achieve value, and renew through automated journeys and targeted human interactions.
Responsibilities
Monitor the health of the digital customer portfolio daily, identifying declining Health Scores, inactivity, risk alerts, and other indicators requiring intervention.
Track product usage events through analytics platforms such as Mixpanel, including logins, feature adoption, AI usage, and key workflows.
Maintain dashboards and alerts covering customer health, adoption, risk, and renewal pipelines.
Operate and optimize scalable customer engagement journeys through automated emails, in-app messages, webinars, office hours, and help-center content.
Execute event-driven engagement strategies for situations such as low product adoption, inactive sponsors, or upcoming renewals.
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