Senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions.
Responsibilities
Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase knowledge and outcomes
Requirements
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Nice to have: Experience with wireless networking solutions
An elite technical response role sitting at the intersection of Product Engineering, Systems Reliability, and Technical Support, serving as the expert escalation point for an AI-driven support ecosystem.
Compensation
$156,400.00 - $253,000.00/yr
Responsibilities
Drive top-tier technical escalations through deep technical analysis and defect diagnosis for customers in crisis.
Collaborate with Engineering on hotfixes and represent engineering during critical executive communications.
Identify product serviceability fixes and embed serviceability into early product design phases with QA teams.
Define autonomous AI troubleshooting workflows, function-calling schemas, and guardrails for customer co-pilots.
Author structured playbooks, guides, and tool definitions to empower human support engineers and AI agents.
Requirements
BS/MS technical degree (Computer Science, Electrical Engineering, or related field) or equivalent practical/military experience
The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies.
Responsibilities
Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot software or hardware defects
Build customer relationships across the wider organization to increase knowledge and build trust
Driving engagement with software engineering teams to address product defects
Requirements
Bachelor's degree in Mechanical, Electrical, or Computer Science Engineering or equivalent experience
Critical Account Team - Advanced Customer EngineerHPE · Bucharest, Romania