Service Representative (OSR) supports assigned customers by managing inventory, providing customer service, driving account growth, and implementing sales strategy.
Compensation
This position is hourly. The anticipated base pay compensation range for this position is $21.54 and $26.93
Responsibilities
Service multiple customer locations
Receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Provides high-level administrative support to business leaders through strategic calendar management, meeting coordination, travel planning, document management, and operational efficiency.
Compensation
The anticipated base pay compensation range for this position is $27.50-36.64/hr.
Responsibilities
Manage the business leader’s calendar through strategic scheduling, meeting coordination, and proactive time management.
Partner with the leader to anticipate challenges and drive solutions and process improvements.
Coordinate meeting logistics, including agenda creation, content preparation, note-taking, and follow-up actions.
Oversee domestic and international travel arrangements, ensuring all documentation and logistics are in place.
Handle document management tasks such as composing, editing, and distributing reports, presentations, and internal communications.
Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 30-35 current accounts and average of $2 to $3.5M dollars annually.
Compensation
The anticipated base pay compensation range for this position is $67,300.00 – $112,200.00. This role is eligible for an incentive target of up to % or $$27,200.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Responsibilities
Understand customer goals and remain alert and responsive to changing customer needs
Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
Understand Grainger's Value Proposition by providing solutions to grow profitable sales
Develop account penetration strategies to include regular business reviews for essential customers to maximize sales
The Field Account Representative (FAR) is a business to business outside sales role managing an average of 85 existing medium sized customers, presenting Grainger’s value proposition and driving sales within an assigned geography.
Compensation
The anticipated base pay compensation range for this position is $51,300.00 – $77,000.00. This role is eligible for an incentive target of up to % or $$20,300.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Responsibilities
Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies.
Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively.
Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales.
Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability.
Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures.
Requirements
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Nice to have: Bachelor's Degree
Seasonal Retail Sales Associate, Place Montréal Trust
Responsable de la résolution rapide et efficace des problèmes de productivité de l’entreprise et de l’infrastructure-service liés à l’exploitation des TI.
Responsibilities
Résoudre les problèmes TI des utilisateurs finaux
Étudier, dépanner et résoudre les incidents de soutien impliquant l’infrastructure de notre client
Fournir un soutien individuel aux utilisateurs finaux
Consigner avec exactitude les billets et les résolutions
Prioriser les billets de service en fonction de la gravité
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