We are looking for a senior technical escalation point within an Australian MSP environment to focus on engineering, solving difficult technical problems, strengthening standards, and helping junior engineers self-sufficient.
Responsibilities
Resolve complex incidents and service requests escalated from L2
Act as the final internal technical escalation point before vendor escalation
Troubleshoot infrastructure, cloud, security, systems, networks, and applications
Own high-risk and high-impact technical incidents through resolution
Perform root cause analysis (RCA) for recurring and complex incidents
Senior Project/Program Manager and local lead for HPE Networking EMEA and LATAM PMO organization, responsible for delivery of project/programs across regions and contributing to PMO strategy and execution.
Responsibilities
Manages implementation of HPE Project Management methodology
Participates in development and implementation of worldwide, region, sub-region and/or business unit policies
Provides strategic direction to maximize success in industry or solution area
Identifies and sponsors ongoing development of leading edge processes
Participates in PMO workgroups and activities
Requirements
First level and Advanced University degree preferred
Provide first line technical support to managed service customers, handling incidents, service requests, and basic troubleshooting across Windows, macOS, Microsoft 365, and networking issues.
Responsibilities
Act as first point of contact for customer support requests via phone, email, and ticketing system
Log, triage, prioritise, and manage incidents and service requests in line with SLAs
Resolve common 1st line issues efficiently while maintaining high customer satisfaction
Ensure accurate, clear, and consistent ticket documentation
Provide 1st line support across Windows, macOS, Microsoft 365, Active Directory, networking, printers, peripherals, and end-user devices
Requirements
Nice to have: MSP experience supporting multiple customers
Nice to have: Intune
Nice to have: Azure AD
Nice to have: endpoint management tools
Nice to have: networking concepts (DNS, DHCP, VPNs)
The Support Desk Teammate is part of the Spinx Centralized Support Desk, serving as the frontline connection between stores, car washes, IT systems, and internal departments to triage, log, and dispatch service requests.
Responsibilities
Serve as the single point of contact for maintenance, facilities, and IT-related service requests
Respond to incoming calls, emails, and tickets from store and car wash teams, guests, and internal departments
Log all service requests in the ticket system, assigning accurate categories, priorities, and ownership
Provide assistance on issues related to the Spinx Xtras loyalty app, car wash memberships, store operations, POS systems, and IT hardware/software support
Troubleshoot first-level maintenance and technology issues before escalation
Deliver remote and on-site technical support to clients, monitor and maintain client systems, administer Windows Server and Office 365 environments, support network protocols, utilize RMM tools, assist in cloud infrastructure support, document procedures, mentor junior staff.
Compensation
Salary: $80,000 annually
Responsibilities
Deliver remote and on-site technical support to clients with professionalism and urgency.
Proactively monitor and maintain client systems to prevent downtime and improve performance.
Collaborate with clients to understand their IT needs and deliver tailored solutions.
Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
Administer Office 365 environments including user management and email configurations.
Requirements
College degree in IT or related field
Nice to have: Experience in a Managed Service Provider (MSP) environment
Nice to have: Familiarity with RMM tools such as ConnectWise
Nice to have: Cloud experience with platforms like Azure or AWS
Nice to have: College degree in IT or related field and relevant certifications
Senior Project/Program Manager and local lead for HPE Networking EMEA and LATAM PMO organization, responsible for delivery of project/programs across regions and contributing to PMO strategy and execution.
Responsibilities
Manage implementation of HPE Project Management methodology
Develop and implement worldwide, region, sub-region and business unit policies and practices
Provide strategic direction to maximize success in industry or solution area
Identify and sponsor ongoing development of leading edge processes
Participate in PMO workgroups and activities
Requirements
First level and Advanced University degree preferred
The role supports 24/7 MSP operations outside normal U.S. business hours, primarily handling ticket backlogs, OS/computer updates, network infrastructure work, and occasional incoming support calls.
Responsibilities
Triaging and working tickets in an assigned queue.
Answering occasional after-hours phone calls and emails for support requests.
Assisting end users with routine requests such as password resets, account lockouts, MFA resets, and Outlook and Microsoft 365 issues.
Working scheduled tickets remotely, including application installs, configuration changes, and remote diagnostics.
Working RMM and NOC alert tickets in Kaseya, such as offline devices, low disk space, failed services, and failed backups.
Requirements
IT help desk experience (including NOC/RMM)
CompTIA A+
CompTIA Network+
Microsoft 365 certifications
Nice to have: Managed Service Provider (MSP) experience
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