The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.
Locations (7)
North Bay, Ontario, Canada
Winnipeg, Manitoba, Canada
Thompson, Manitoba, Canada
Sioux Lookout, Ontario, Canada
Timmins, Ontario, Canada
Thunder Bay, Ontario, Canada
Toronto, Ontario, Canada
Responsibilities
Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
Balance and complete daily sales reports and submit to the accounting department including cash box float.
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
Provide flight crew with accurate manifest and paperwork.
Requirements
High school diploma or General Education Degree (GED) equivalent
Nice to have: Airline Reservation Software System
Nice to have: Indigenous and Cultural Awareness Training
Lead ERP Engineer responsible for designing, building, maintaining and supporting ERP and accounting connectors, translating functional requirements into technical specifications, and ensuring secure, reliable integration of financial data across systems.
Responsibilities
Designing, building, maintaining and supporting ERP and accounting connectors
Translating functional requirements into technical specifications, mappings, estimates and tests
Identifying gaps in security, volume, performance, reliability and recovery
Mapping and exchanging financial data such as suppliers, invoices, payments, card transactions, expense reports, general ledger entries and accounting dimensions
Implementing REST and SOAP APIs, webhooks and SFTP or batch integrations with appropriate authentication, validation, retries, rate-limit handling and idempotent processing
Requirements
Bachelor's degree in Computer Science, Engineering or a related field, or equivalent professional experience
Must be adept in B2B sales and new business development. Have the internal drive, independence and motivation to excel. Consistent in providing exceptional customer service. Working in a fast paced environment that will open many door of opportunities for upward advancement.
Compensation
Competitive Compensation Plan: • Medical, Dental, and Vision • Paid Life Insurance • Vacation - Holidays - Sick Days • Short & Long Term Disability • 401(k) Retirement Plan with company match • Tuition Reimbursement Program • Company Vehicle • And much more
Responsibilities
Contacting new and existing customers to discuss their needs, answer questions, and identify solutions offered by our products and services
Educating customers on product features based on their personal needs
The Community Manager manages and coordinates the team members’ daily activities and resources of the property to achieve established budgeted financial and operational goals.
Responsibilities
Manage team and perform employee evaluations
Interview, hire, orient, and train new hires
Meet targeted revenue goals by increasing sales and implementing short/long-term marketing and leasing strategies
Identify areas for improvement for property
Budget modeling, forecasting, and profitability analysis and management
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