A senior technical support role focused on leading support for macro trading applications, managing complex incidents, and mentoring junior support engineers.
Responsibilities
Lead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets
Serve as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed
Strengthen production stability by monitoring critical application workflows and identifying issues before they affect users
Partner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements
Design and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness
Assist clients by providing outstanding customer service for all End User Services, managing technical support incidents, and supporting site-specific IT needs at the Comanche Peak facility.
Responsibilities
Manage technical support incidents
Provide functional support and assistance to a local and remote user base
Respond to user inquiries via telephone, email, instant message, and case tracking system
Drive to remote locations to support the site by installing servers and networking equipment
Participate in weekly Genius Bar / Depot Support team for break-fix solutions
Requirements
College degree programs and/or certifications in Information Systems
Investigate security alerts and threat hunting leads across a variety of technologies as part of the SOC and with the Threat Management team.
Locations (2)
Austin, Texas, United States
United States
Compensation
The anticipated range is$65,000-$70,000 annual salary. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Responsibilities
Investigate security alerts and threat hunting leads
Maintain situational awareness of changes to threat landscape
Correlate SIEM alerts with endpoint process activity
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