Provide end‑user and platform support for ServiceNow, ensuring reliable operation of core banking applications through incident management, change administration, and automation in a 24/7 on‑call environment.
Responsibilities
Provide end‑user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs.
Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices.
Ensure operation of core banking applications in respect to application management (2nd level support).
Process incident tickets generated by monitoring systems and the local service desk within SLAs.
Perform coordination/communication tasks between incident managers, applications service owners, 3rd‑level support and other IT/Business stakeholders.
Requirements
Completed IT training (Degree in Computer Science or other IT related certification)
Nice to have: ServiceNow System Administrator certification
Lead Revenue Assurance initiatives to safeguard revenue, strengthen financial controls, and improve operational effectiveness across telecom processes and systems.
Responsibilities
Analyze and design new business processes
Partner with business to define product requirements and use cases
Participate in user and task analysis
Lead end-to-end Revenue Assurance controls, reconciliations, and monitoring
Identify revenue leakage, billing discrepancies, control gaps, and associated risks
Requirements
BE or equivalent
Nice to have: Revenue Assurance tools
Nice to have: advanced analytics platforms
Nice to have: AI-enabled monitoring solutions
Nice to have: TM Forum Revenue Assurance frameworks
Seeking young talent for the global AI & Data Center of Excellence (CoE) to work on international projects developing, incubating, quantifying, and promoting AI & Data solutions globally.
Responsibilities
Responsible for delivery of assigned tasks within the project lifecycle.
Understand the company's technologies in order to deliver part of a detailed technical design which meets customer requirements.
Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.
Resolve most technical assignments or issues independently within your technical area.
Work with team members to resolve more complex or cross-technology assignments or issues.
The Mastercard Business Intelligence Application Development Team builds innovative solutions that position Mastercard as a leader in delivering advanced analytics and reporting capabilities to a global customer base. The role leads the design, development, and delivery of scalable full-stack applications powered by Java-based microservices and modern React or Angular frontends.
Compensation
O'Fallon, Missouri: $140,000 - $231,000 USD
Responsibilities
Drive architecture, design, and technical strategy for new development initiatives, production support, and platform modernization.
Provide detailed cost and effort estimates, define technical scope and requirements, and partner with project managers and stakeholders.
Lead, mentor, and develop high-performing engineering teams.
Build strong partnerships across Product, Engineering, Quality, and Business teams to align technology execution with business objectives.
Design and implement scalable, resilient, and secure software solutions.
We are seeking an experienced infrastructure and environment management, and application support, preferably within the banking and financial services industry.
Responsibilities
Manage and support application environments, including setup, configuration, connectivity, software installation, upgrades, and patch management.
Administer and troubleshoot application infrastructure across Unix/Linux, Windows, virtual machines, and WebLogic environments.
Monitor application availability, system performance, connectivity, and environment stability to ensure reliable operations.
Develop and maintain automation scripts using Unix shell scripting, Bash, or PowerShell to streamline operational activities.
Develop, maintain, and troubleshoot Java applications and scripts supporting application operations and system integration.
Identify and mitigate network-related issues that can impact eBay’s customer experience, utilizing knowledge and experience with networking tools and protocols.
Locations (2)
San Jose, California, United States
United States
Compensation
Salary: $160,430.00-182,600.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.
Responsibilities
Identify and mitigate network-related issues
Analyze eBay’s communication network, data pipelines, internet connectivity, security controls, traffic management, and application stacks behaviors to cross correlate and troubleshoot issues quickly and effectively
Plan and implement changes in the network infrastructure to instrument organic growth and capacity restoration
Periodically test network integrity, connectivity, and recovery capabilities
Identify and document any potential vulnerabilities with a proposed mitigation plan
AI and Data InternHPE · Remote, Spain
Manager Software EngineeringMastercard · O'Fallon, US