Provide executive technology support to the Firm’s Co-CEOs, Co-Presidents and their administrative teams, owning technology incidents and requests, managing devices, applications, accounts and credentials across locations, and coordinating with vendors and internal teams.
Compensation
For New York Only: It is expected that the base salary range for this position will be $115,000 to $180,000.
Responsibilities
Serve as dedicated technology lead for the Co-CEOs, Co-Presidents and their administrative teams, providing seamless, proactive and highly personalized hands‑on technology support in offices, residences, during travel and at other approved locations
Own executive technology incidents and requests through resolution, from routine device, software, connectivity and account issues to more complex technology needs
Anticipate executive management’s technology needs by ensuring readiness for leadership and Board activities, travel, major events and other time‑sensitive business needs
Manage and support executive devices, applications, accounts and credentials across locations, including device setup and maintenance, software and operating system updates, troubleshooting, password and access support and occasional retrieval of historical emails, files and other highly‑sensitive work entrusted to the role
Track service performance and recurring issues, addressing root causes with TS and reporting significant trends and escalations to TS leadership
Requirements
Bachelor’s degree in information technology, computer science, business or a related field
Lead end-to-end oversight of digital authentication controls across supported Brokerage products and channels, ensuring fraud prevention and compliance.
Compensation
$115,000.00 - $150,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Responsibilities
Lead end-to-end oversight of digital authentication controls across supported Brokerage products and channels
Assess and document the current authentication framework, including control design, customer journeys, dependencies, and known gaps
Monitor authentication health and performance to identify anomalies, adverse trends, control degradation, and out-of-pattern activity
Review fraud, scam, account takeover, and third-party loss cases to identify authentication defects or procedural gaps
Define authentication requirements and acceptance criteria for product changes, technology releases, network mandates, and control enhancements
Requirements
Bachelor's degree preferably in a quantitative or technical discipline such as mathematics, statistics, operations research, engineering, computer science, finance, or business
The role is responsible for designing, implementing, and supporting cloud, identity, endpoint, and network technologies across the organization, including Microsoft 365, Azure, Entra ID, Intune, and Cisco Meraki environments.
Compensation
$110,000 - $130,000 annually
Responsibilities
Implement, configure, and maintain Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
Deploy and support Azure resources, including virtual machines, networking, storage, monitoring, and backup services.
Monitor cloud environments for performance, security, reliability, and cost optimization.
Troubleshoot complex cloud infrastructure, permissions, and service integration issues.
Maintain system documentation, standards, and recovery procedures.
Principal Customer Identity Access Management (CIAM) Architect responsible for technical architecture and strategic leadership of Citizens' CIAM platform.
The salary range for this position is $170,000 to $210,000 per year, plus an opportunity to earn additional incentive earnings.
Responsibilities
Define and evolve the target state architecture for Citizens' Customer Identity and Authentication ecosystem.
Establish enterprise architecture patterns and technical standards for customer authentication, authorization, federation, identity orchestration and identity lifecycle services.
Develop architecture supporting modern authentication capabilities including Passkeys, Passwordless Authentication, Multifactor Authentication, Adaptive Authentication, Risk Based Authentication and Identity Federation.
Provide architectural leadership across CIAM platforms and technologies including Ping Identity, ForgeRock, Okta, Auth0, Microsoft Entra ID or comparable enterprise identity platforms.
Define architecture patterns using OAuth 2.0, OpenID Connect, SAML, SCIM, FIDO2, WebAuthn and related identity standards.
Requirements
Nice to have: Financial Services
Nice to have: Banking
Nice to have: Payments
Nice to have: Highly Regulated Industry Experience
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