Seeking a Sr. Principal Product Manager to lead PTC Modeler and shape the next generation of systems engineering, focusing on strategy, roadmap, and AI-integrated experiences.
Responsibilities
Own and communicate the product strategy, roadmap, priorities, and measurable outcomes for PTC Modeler
Translate strategy and customer problems into prioritized product outcomes, investment proposals, and clear requirements for R&D and UX
Partner closely with R&D and UX throughout discovery and delivery, making timely decisions based on customer value, business impact, usability, technical feasibility, and risk
Define success measures and use product telemetry, adoption data, customer evidence, and commercial results to evaluate outcomes and guide future investment
Requirements
Bachelor's degree in engineering, computer science, or related field
Manage daily collections for moderately complex, past‑due commercial accounts, negotiating payments and resolving delinquent balances while maintaining compliance and customer relationships.
Compensation
Pay Range: $18.30 - $20.60
Responsibilities
Manage daily inbound and outbound communication channels (phone, email, system queues) with delinquent commercial customers to successfully cure past‑due debt and secure immediate payments.
Execute sound communication to educate customers on account terms and conditions and effectively resolve complex delinquent balances.
Monitor and manage shared group inboxes, ensuring timely and accurate resolution of customer payment inquiries and disputes.
Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
Engage in ongoing education with customers on terms and conditions and alternative payment methods.
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